Business Support Officer - Insurance

Prospective staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

To provide assistance under the general direction of the Head of Insurance Services, to ensure the effective and efficient delivery of the insurance programme and claims handling function.

Key Responsibilities:

Responsibility for the accurate maintenance and management of inventories and listings of insured property and assets ·
Manage process of claims for loss or damage to force property with gathering of relevant information for submission to insurers and secure recovery of funds where appropriate. ·
To assist in the management of the Force’s insurance arrangements including the placement of insurance cover, payment of accounts and the maintenance of policy and insurance records ·
Maintenance and development of systems to support service delivery and timely production of data ·
To be responsible for the recording of claims and their outcomes. ·
To identify risk management issues arising and assist in the analysis of such risks ·
The post holder must also undertake other duties within their competence or otherwise appropriate to the grading of the post as and when required ·
To support the Head of Insurance Services day to day and able to cover urgent actions in exigent circumstances during their absence
To collate and record information around KPI’s and prepare relevant timely management information · Production of succinct information relating to all areas of work undertaken and assist in the analysis of this data ·
Where required monitor trends and anomalies within source data, reporting findings accurately and appropriately. ·
Develop and maintain relevant databases, spreadsheets and filing systems to ensure accurate up to date information is available to those that require it ·
Able to draft written communications which are timely, accurate and targeted appropriately.
To agree and provide authorisation for payments within agreed authority levels ·
To manage from receipt to conclusion including financial negotiations claims received from all departments within the force, and also members of the public ·
Audit of reserves on all open claims against the Force, ensuring they are regularly reviewed and reflect the current financial exposure
Where required, allocate schedule and monitor the progress of the work of a team, providing feedback where necessary. Provide guidance and support to junior colleagues through on the job training/coaching in own area. ·
To assist in the delivery of seminars and training on insurance issues
Diary management and conference co-ordination for the insurance services team · To provide note and minute taking as required
The postholder may have regular contact with various people both Within West Midlands Police and externally ·
To communicate with service users and external contacts as own section of work requires
The postholder will ensure that all team members are aware of their health and safety obligations through training and briefing. They will demonstrate a commitment to health and safety by ensuring that the workplace is maintained in a clean and tidy condition through regular monitoring/inspection.
The postholder will take action to prevent and reduce accidents through risk assessments and dealing promptly when notified of incidents, near misses or hazards. They will acknowledge and investigate periods of absence from work identifying any cause for concern regarding the individual’s health or welfare
The postholder is expected to demonstrate commitment to the force’s approach to diversity in all dealings with colleagues, external contacts and members of the public, and to act as a positive role model for others. As well as demonstrating the highest standards of personal integrity and behaviour they must challenge inappropriate behaviour in others
The postholder will be able to explain team objectives, describing how they and other team members contribute to developing and achieving them. They will be able to identify their own learning and development needs and activities and, where appropriate those of others. They will be able to explain how their manager is effective in leading, managing and developing and understand how contribution to performance is recognised and valued
To contribute towards continuous improvement in service delivery and securing value for money (VFM) · Relay customer feedback and comments and contribute to proposals for improvements to current working method

Essential Skills:

High level of computer literacy skills with a good working knowledge of Microsoft Office primarily, Outlook, Word & Excel ·
Proven Ability to multi-task & prioritise within a demanding environment ·
Proven experience of strong team working with stakeholders at varying levels ·
Experience of producing and analysing data to prepare reports/updates based upon this data ·
Postholder is responsible to the department head but will normally be expected to work with limited supervision and will be required to make decision using own initiative. ·
Able to review existing policies and procedures and to make recommendations in the light of current thinking and best practice ·
Able to provide accurate data, analysis trends and advise line managers accordingly ·
Evidence of preparing basic management reports ·
Able to participate effectively in meetings, making valuable contributions ·
Able to manage and prioritise their own workload and, where appropriate, that of a team ·
Ability to handle confidential and sensitive information demonstrating the utmost integrity and professionalism ·
Good keyboard skills with the ability to transcribe information accurately. ·
Can demonstrate personal resilience and ability to handle pressure ·
Effective communication with a high standard of English both written and verbal
High degree of accuracy and attention to detail ·
High level of interpersonal skills ·
High level communication skills both written and oral ·
Strong organisational skills ·
Effective time management ·
Demonstrable client care skills ·
Self-motivated individual with the ability to work under own initiative with limited supervision or direction

Desirable Skills:

Experience of insurance practice and administration ·
Part qualified or progressing towards Associate of the Chartered Insurance Institute (ACII) or equivalent ·
Public sector insurance experience ·
Experience of using police systems ·
Experience of using a Claims Handling / Case Management System ·
Experience of minute/note taking ·
Experience of diary management/conference planning

Benefit Statement:

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

Fair remuneration with progression opportunities and access to a very competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking, daily costs of living and leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs
Comprehensive benefits including pension, Blue Light Card, and employee assistance programme.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test.

Interview: TBC

Hours/Location: Hybrid, standard business hours of 36.5 hours of work, Lloyd House, B4 6AT

Contact: For further information email careers@westmidlands.police.uk

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"