Contact Management Centre Officer

As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non-emergency 101 calls from members of the public. You will need to apply an investigative mind set to;

Complete detailed crime reports, ensuring all lines of enquiry are considered;

Risk assess each call and decide on the best course of action;

Create incidents for deployment by the Police Control Room;

Handle a wide variety of enquiries from telephone and online contact; and

Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude.

The standard shift pattern for this role is 6 days on and 4 days off on a rotating 20 week pattern (averaging at 37 hours per week). Shifts are generally 10 hours long with a 1-hour meal break and example hours are; 0700-1700, 1200-2200, 1700-0300 and 2200-0700. However, you may work any variation of a 10 hour shift depending on our demand and resource levels.