ICT Technical Analyst

ICT Technical Analyst
Information Communication Technology
Career Grade E-G - £32,247-£52,491
Full Time - 36.5 hours
Permanent
Rose Hill HQ

Merseyside Police

Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment?

At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, If you like what you hear, then we’d love you to apply!

About the Role

We are seeking a skilled and motivated ICT Infrastructure Analyst to join our ICT Department. This is a full-time, permanent position based at our Headquarters in Liverpool.

As a member of the Technical Support Team, you’ll operate at a third line level, providing expert support and driving improvements across our Enterprise IT systems. You will work at the heart of our technical operations, supporting critical infrastructure and applications that underpin our policing services. You will work with a mix of core and bespoke technologies in a dynamic, fast-paced environment where your contributions will make a real impact.

This is a career graded position, offering a clear pathway for professional development within our ICT Technical team. You will start at a grade appropriate to your current qualifications and experience, with opportunities to advance through the grades as you gain expertise and contribute to the team.

The ideal candidate will have a genuine passion for technology, a strong commitment to ongoing professional development, and the ability to apply their technical expertise in a structured and analytical way.

Key Responsibilities

Manage the overall stability, performance, and security of our IT Infrastructure and applications
Support and manage data centre services and applications such as virtualisation platforms, servers, Storage, and Backup systems.
Lead in the delivery and implementation of new ICT applications
Configure and support Windows-based application servers
Manage system interfaces and integrations
Resolve third-line incident and technical problems

What We’re Looking For

Experience in managing enterprise application infrastructure
Knowledge of server-based ICT solutions, including virtualisation, storage, compute and networking
Ability to build and maintain effective relationships with suppliers, ensuring compliance with best practices and contractual obligations
Solid understanding of infrastructure architecture and security standards.
Ability to troubleshoot, identify root causes, and resolve technical issues
Familiarity with system integration and interface design

Knowledge & Experience (minimum requirements)

Educated to at least HNC/HND or equivalent in Computer Science or related subject and/or have equivalent experience in managing application system software.

Be able to demonstrate an understanding of how commercial off the shelf software applications are managed and maintained within an Enterprise environment.

Demonstrate the ability to support, administer, build and configure server based ICT solutions, services and technologies. Experience can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions, and/or virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

Knowledge of information security, and the types of security controls used to mitigate security threats within solutions and services.

Have the knowledge to adopt and apply a modern standards approach.

The ability to identify and highlight technical problems and take ownership of problem resolution, consulting with specialists as appropriate to investigate patterns and trends.

The ability to use and select appropriate design standards, methods, and tools, and ensure they are applied effectively to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.

Possess an understanding of system integration processes and the associated challenges in the design, build and testing of interfaces between systems.

A good understanding of different technologies and troubleshooting is expected with experience to identify root cause diagnosis and break down a problem into its component parts across different technological capabilities.

An awareness of scripting tools and software and the ability to write prototype code is desirable.

To be eligible to apply for this role , you must be able to demonstrate (with evidence) minimum skills criteria/qualification. Where a qualification is required you must hold this at the time of submitting your application (unless stipulated in the JDQ as working towards). We cannot accept ‘expected grades’ as you will need to supply copies of your certificates as part of your application.

Please use the attached JDQ and Leadership framework when providing your evidence and give examples under each of the headings under the leadership framework. Please ensure you attach copies of your qualifications

Click here for the JDQ

Click here for the Leadership Framework

Benefits

25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

Our commitment to Diversity, Equality and Inclusion

Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.

To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk

Merseyside Police are proud to use Positive Action to redress the balance of under representation and we are actively encouraging candidates from under-represented groups to express their interest. The Diversity Equality and Inclusion team will offer advice, guidance and support throughout the process to candidates from under-represented groups. Inclusion@merseyside.police.uk

A note on using Artificial Intelligence

- AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

- AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.

- Spell-checking and condensing word counts are great ways to use AI effectively.

- Do not copy and paste AI-generated answers. This will not help you stand out in a positive way; remember we want to hear about your skills and experience.

- Providing false or insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your

employment.