Infrastructure Engineer

Salary: Career Graded 6 - 7, £29,055 - £34,329

Location: Agile, Ponteland Police Station and homeworking

Hours/Contract: 37 hours per week, permanent

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Learn about our full benefits package

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as an Infrastructure Engineer.

You will play a key role in delivering a high-performing, cost-effective, and resilient network and security support service that underpins critical operational functions across the organisation. This includes ensuring that service levels are consistently met and maintained to support business continuity and operational effectiveness. Your responsibilities will involve carrying out scheduled maintenance, installations, and patching activities to exacting standards, ensuring that all network components and security systems operate reliably and securely.

Through proactive support and technical expertise, you will help maintain the integrity and performance of the network environment, contributing to the overall stability and efficiency of the organisation’s IT infrastructure.

What you’ll do

Deliver ongoing support and maintenance for all network services - including WAN, LAN, WiFi, and security products - ensuring seamless connectivity from user access points to datacentre operations that power the force’s critical systems.
Participate in the implementation and recovery procedures, including contributing to a 24/7, 365-day out-of-hours support rota, to swiftly respond to and resolve any emerging or critical service outages.
Proactively manage escalated issues with third-party suppliers, maintaining clear communication channels and ensuring resolution activities meet agreed service level agreements (SLAs).
Monitor infrastructure performance to identify potential issues and trends, ensuring services consistently align with SLAs and deliver a customer-focused experience.
Support the planning and installation of new systems as part of structured implementation projects, contributing technical expertise to ensure successful deployment.

Sound interesting? For further information, and to support your application, please view the job description

What you’ll bring

Proven experience in 2nd line infrastructure support or equivalent, with hands-on expertise in maintaining a wide range of network and security equipment, including IP addressing, DNS, DHCP, network troubleshooting, and the installation of switches, routers, and cabling systems. Skilled in wireless technologies (including WiFi 6), resolving complex building-related issues, and producing accurate documentation and network diagrams.
Experienced in using IT Service Management (ITSM) tools to accurately record issues and configurations, supporting efficient service delivery. Skilled in day-to-day network support and configuration, working directly with users and Data Protection staff, and proficient in using diagnostic tools to analyse and troubleshoot technical issues.
Demonstrable experience working in an IT operational environment, effectively prioritising and managing an active call queue to meet service level agreements (SLAs), while arranging and supporting network infrastructure changes to accommodate site moves and reconfigurations.
Proven experience of identifying solutions to problems. Being able to articulate these into clear and understood – free from technical jargon - benefits to users and stakeholders.
Experience with diagnostic tools understanding of network limits and Cabling technologies.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Tony Porter, Data Centre Manager by email at tony.porter@northumbria.police.uk

What we offer

26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
NHS Fleet Solutions Car Lease Scheme
Enhanced maternity, shared parental and adoption leave
Flexi time - allowing you to fit your working hours around your individual needs
Flexible working (we are happy to discuss options such as compressed hours)
Agile working – option to work from home, your team zone, and spaces across the force
Fantastic market-leading public sector pension scheme with up to 16% employer contribution
Corporate travel schemes – local rail, bus services and metro discounts
Access to private healthcare and eye test vouchers
Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
Access to gyms in some stations
Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
Cycle to work scheme
Opportunity to volunteer in local community

We are committed to building a dynamic, agile workplace where meaningful connection are key. For roles designated as agile or home-based, employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage. This approach helps build strong relationships, supports wellbeing, and fosters collaboration across teams.

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of an Infrastructure Engineer with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a Microsoft Team interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete Management Vetting (MV) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.