Payroll Manager
Job Title: Payroll Manager
Salary: The starting salary is £47,060, which includes allowances totalling £2,928.
The salary is broken down as £44,132 basic salary, which will increase annually until you reach the top of the scale £52,652 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Kilburn
Background to the Role
Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, and provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations.
MBS will help every person and supplier working with the Met by:
- Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos;
- Designing end-to-end services, building them around the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and
- Providing easy-to-use interfaces and ‘one-touch’ services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows.
This is an exciting time to be part of MBS – we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London.
Role Description
The Payroll Manager is responsible for overseeing the day-to-day delivery of outsourced payroll services for Metropolitan Police employees, ensuring accuracy, compliance, and a consistently high-quality colleague experience. This includes the management of payroll inputs such as absence, overpayments, and allowances, while safeguarding adherence to policy, legislation, and scheme rules.
The postholder monitors performance, resolves escalated issues, and contributes to continuous improvement initiatives to safeguard employee outcomes and enhance service experience.
Key Responsibilities
What does the average day look like? Your core duties will include (but are not limited to):
Monitor Vendor Delivery Across Payroll: Track performance of outsourced services including payroll, overpayments, recoveries and allowances administration. Monitor KPIs and SLAs, escalate risks to the Payroll Lead, and propose improvements to maintain service continuity and compliance. Ensure accurate payroll deductions and data transfers related to pensions contributions, in line with scheme rules and reporting schedules, under the oversight of the Pensions team.
Ensure Compliance with Statutory and Organisational Standards: Ensure delivery aligns with employment legislation, HMRC requirements and internal policy. Maintain accurate records and audit-ready documentation to support assurance activity and uphold internal controls.
Coordinate the Resolution of Complex or high-risk Payroll Issues: Manage case resolution by coordinating with the external provider, HR, Finance and Legal teams. Identify when to escalate matters and prepare clear, evidence-based recommendations for the Lead to support timely resolution and minimise disruption to employees.
Contribute to Service Improvements and Operational Change: Identify opportunities for process improvement across payroll. Support the implementation of approved changes (e.g. digital fixes, policy alignment, vendor transition) by leading the development of Request for Changes (Change Requests) and tracking delivery and flagging risks.
Maintain Cross-Functional and External Stakeholder Engagement: Work collaboratively with HR Business Partners, Reward, ER, and Finance leads to coordinate service responses to issues across payroll. Act as key point of contact with the external provider to ensure joined up communication, monitor performance and support consistent, high quality service delivery to employees.
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 31st October 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1-2 weeks after the vacancy has closed.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1-2 weeks after the hiring managers review.