Team Leader - Central Ticket Office
Based at Hyde police station in Tameside, The Central Ticket Office (CTO) is part of our Specialist Operations Branch and is responsible for the administration and processing of Road Safety Camera offences, Fixed Penalties, Traffic Offence Reports and any associated driver awareness courses.
The office deals with the prosecutions of offenders who fail to comply with the Road Traffic Act and oversees the deployment and use of Road Safety Camera equipment with the aim of reducing those killed and seriously injured on the roads of Greater Manchester.
The Team Leader will provide strong leadership for highly motivated and hard working teams within the Central Ticket Office, building effective relationships with both internal and external partners and organisations. They will play a key role in the Central Ticket Office, supporting Teams and other Team Leaders with administrative functions in the processing of fixed penalty offences, driver awareness courses and divisional summons/Postal Charge Requisition offences.
This will include ensuring staff are available to deal with the various processes and progress on various systems, from camera images through to information being laid to the courts in a timely manner. Managing leave and personnel issues.
You will be required to deal with in detail, complex emails, letters and telephone calls from members of the public and the mentoring of your team.
This will also include preparing reports or statement of facts to both CTO Management and other Team Leaders and disseminating information to the relevant department or officer in the case.
The role although busy will be rewarding for the right applicant.
Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.
In order to be short-listed applicants should provide evidence, limiting their responses to each individual criteria to no more than 150 words, for the essential and desirable criteria marked AF (application form) from the job description.
Candidates who do not demonstrate on the application, criteria identified as essential and being assessed at application form (AF), may not be shortlisted.
Benefits:
In addition to your salary, GMP offers a comprehensive benefits package including pension scheme, hybrid working and well being support. To view the full details of the range of benefits we offer please cut and paste the link below into your browser:
https://www.gmp.police.uk/police-forces/greater-manchester-police/areas/greater-manchester-force-content/careers/careers/police-staff/itdigital/benefits/