Head of CONNECT Operations
Job Title: Head of CONNECT Operations
Salary: The starting salary is £80,260, which includes allowances totalling £2,928.
The salary is broken down as £77,332 basic salary, which will increase annually until you reach the top of the scale £89,320. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: The primary Met Location for this role is Sydenham. Travel across the Met Estate, to attend meetings as required by the business, is expected.
“Keep checking Met Careers on a daily basis for new and exciting opportunities being released to join DDaT!”
Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a Head of CONNECT Operations, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.
As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.
Digital, Data and Technology (DDaT)
The mission of Digital, Data and Technology (DDaT) is to provide the Met with information (and specifically data), communications and technology to help frontline officers and Met staff do their jobs more efficiently, in order to deliver the New Met for London plan. In other words, DDaT is about “passionately delivering trusted technology for precise data driven policing”.
As well as keeping up to speed with developments in technology and making recommendations for new equipment and systems that will help modernise policing, DDaT also comprises the Data Office which:
- Owns and drives the data compliance and analytics agenda.
- Brings together the accountabilities that are currently dispersed across the Met business areas.
- Consolidates and further develops existing Met data and insight services.
- Enables data sharing and collaboration to serve the public and external partners.
DDaT is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.
Job Purpose
The Head of CONNECT Operations will be responsible for overseeing the smooth operations of CONNECT, covering communications, finance, business processes, commercial and supplier management, and more. The role holder is responsible for managing the day-to-day activities of the Operations team, ensuring that they’re completing all of their assigned tasks in a timely and efficient manner. The role will also be expected to provide leadership and guidance to individual members of their team as needed, as well as supporting the CONNECT Product Director where required.
Key Role Responsibilities
The role of the Head of CONNECT Operations includes but is not limited to:
- Manage the delivery of the Operations Team.
- Maintain responsibility for day-to-day management and delivery of the Unit against the approved budget on behalf of the Connect Director.
- Manage overall risks/issues/dependencies/assumptions (RAID) within the Unit and any key external dependencies.
- Manage the integrated plan, budget and team, covering Solution Design, Business Change Delivery and Technical Delivery.
- Own the production of business cases for additional CONNECT work.
- Produce briefing materials and present to senior MPS management and Boards on the Unit’s behalf.
- Manage the relationship with the CONNECT supplier, including attending regular supplier meetings and ensuring their SLAs are being met.
- Manage senior stakeholder engagement and plans (Commercial Directorate, DP, MOPAC).
- Support workstream leads in the delivery of their outputs.
- Support other Leads in the delivery of their outputs.
- Act as a Deputy to the CONNECT Product Director, supporting them on a continuous basis as required.
Additional Information
Vetting Clearance
For this role the Vetting Clearance is Force Clearance Level, Management Vetting (MV), and National Security Vetting (NSV) Level, Security Check (SC).
Hybrid Working
Hybrid Working available in line with the Metropolitan Police Service hybrid working policy.
Working Pattern
The role requires that you attend the Newlands Park office 3-days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement (1000 words max), and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 13th October 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence the end of September.
Following application review, successful candidates will be invited to interview. Interview dates will commence mid-October.