Vacancy Information

Division / Department - Contact and Control
Grade - Level 2
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £54,178 - £62,807
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - Yes
Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time. 

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will ensure that the Force Command Centre is capable of operating 24-hours per day, seven days per week, to implement any changes to these systems in a controlled manner and to provide help and guidance to all colleagues within the department.

This role leads the Business Systems Team, a multi-functional team that develops, establishes, adapts, optimises, and maintains systems and procedures within the Force Command Centre.

The role will manage the administration of software as a service (SAAS) systems that are owned or heavily used within the Force Command Centre, ensuring that all aspects of contact management and police deployment are effectively managed. This will require liaising with external suppliers, and internal stakeholders, setting the strategic direction for our system use, and delivering for the public.

Skills & Experience

The successful post holder will be educated to degree level or have considerable practical experience in a similar role.

Shortlisting and interviews will look to test candidates with:

• Extensive and demonstrable senior management experience in similar roles, with a strong track record of optimising systems and processes, improving service delivery, managing costs, reducing risks, and enhancing customer satisfaction.
• Proven ability to manage services and lead multi-discipline teams in complex, matrixed environments.
• Skilled and confident stakeholder management, with a proven ability to influence and build trust at both operational and senior leadership levels.
• Detailed technical and analytical skills to hold in mind the current, complex technology and infrastructure to ensure the continuous availability of services to Force operations.
• Sound and sensitive management skills and awareness of user experience and satisfaction is essential in providing user support across a large and varied technology infrastructure, so that all users of the force’s systems are provided with a prompt, effective and resolute support service.
• Strong interpersonal and negotiation skills to engage with police staff, DDaT peers, and suppliers to ensure system availability, integration, and cost-effective support.
• Extensive and demonstrable project management and decision-making skills are needed in order to oversee operational and/or support activities, and to take action when operations or projects do not go to plan.
• The ability to stay abreast of developments in technology and how the implementation of new products or services could improve system performance or cut costs.
• Proven experience managing and working within a regulated business sector, in particular with regard to data protection, cybersecurity, and compliance standards.
• Operational and organisational strategic business continuity management experience (systems, processes, procedures, resources).
• The ability to oversee the service portfolio to ensure accuracy, strategic alignment, and business value.
• Experience in working across technical and non-technical teams, coordinating, supporting and delivering service transitions, collaborating with internal and external stakeholders to ensure service quality, compliance, and performance.
• Demonstrable experience in remaining abreast of the latest technology trends and best practices, ensuring the Force Command Centre remains competitive and efficient, and making formal recommendations to the Command Team for change and improvement.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police.

Further Information

This is a politically restricted position, to view the Political Restrictions Policy for Police Staff click here

For further information or questions regarding this role please contact Jay Butcher, FCC Transformation Lead, jay.butcher2@surrey.police.uk

Interviews are expected to be held on the 3 and 4 November 2025.

Diversity Statement

We are only as good as our people.  It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly.  You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes.  Any redeployees who are identified will be given preference.  This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Attachments

• JD - Business Systems Team Manager.docx