- S25-313 Victim Care Officer (LC5)

Are you passionate about helping others and making a meaningful impact in your community? Victim Care Lancashire is looking for empathetic, dedicated individuals to join our team in a vital role supporting victims of crime across Lancashire.

As a Victim Care Officer, you’ll be part of a compassionate and professional team that provides free, confidential, and non-judgemental support to anyone affected by crime. This is more than just a job – it’s a chance to be a lifeline for those navigating some of the most challenging moments in their lives.

What You'll Be Doing:

Connect with victims via phone, offering a listening ear and emotional support with sensitivity and care.
Assess individual needs, providing tailored advice and practical guidance to help victims cope and recover.
Inform and empower, explaining the criminal justice process and victims’ rights under the Victims’ Code of Practice.
Manage your own caseload, including pre-planned appointments and accurate record-keeping.
Be a force for good, making a lasting, positive impact on the lives of those you support.

Who We're Looking For:

We’re seeking individuals who are:

Compassionate and empathetic, with a natural ability to listen and understand.
Resilient and calm under pressure, able to support people in distress.
Experienced in customer service, with strong communication and interpersonal skills.
Team players, who thrive in a collaborative and supportive environment.

Why Join Us?

Be part of a purpose-driven team that truly cares.
Receive comprehensive training and ongoing support.
Work in a role that offers real fulfilment and personal growth.
Help shape a safer, more supportive Lancashire.

If you’re ready to make a difference and support victims on their journey to recovery, we’d love to hear from you.

Vetting and Medical:

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

The successful candidate will be required to work Monday- Friday working around office hours which are 08:00- 18:00. There will be a need for candidates to attend events over the weekend, however this is occasional.

Please note, candidates successful at shortlisting will be required to undertake an assessment as part of the interview process.

Benefits:

25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
Sick pay provisions
Generous maternity / paternity and adoption leave entitlements
Option to become a member of the onsite unions
Discounts from various retailers via the Blue Light Scheme
Access to on-site-gyms – HQ
Cycle to work scheme
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
Hybrid / Agile working (role dependant)

Closing date: Monday 6th October 2025 at 09:00

Please note if you are put on a reserve list or offered the role on a temporary basis, you will need to get support from your line manager.

Artificial Intelligence (AI) Assistance Disclaimer

Whist we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.

By utilising this functionality, you acknowledge and agree to the following:

AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.

Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.

Before you complete the online application, we would advise you to read the attached Information and Guidance documents.