Language & Cultural Services Support Team – Customer Service Administrator
Job Title: Language & Cultural Services Support Team – Customer Service Administrator
Salary: The starting salary is £31,779, which includes allowances totalling £2,928.
The salary is broken down as £ 28,851 basic salary, which will increase annually until you reach the top of the scale £31,011. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Hendon
Job Description
The successful candidate will be customer service focussed. The role is responsible for providing financial importance to LCS as you will ensure our contractors are paid and within a required timescale.
Supporting and engaging with our MPS Linguists with any feedback and Customer Service related issues, on an ad hoc basis.
We are looking for a team player who can pay attention to detail and who will challenge and ask questions, as well as assisting and providing support to their colleagues.
Supporting is delivering an exemplary administrative and operational customer service to the Languages and Cultural Services and the MPS
The role focuses on two business areas to deliver for the MPS within Languages & Cultural Services, (originally known as the Policy and Claims Teams); whereby you will be utilised and be responsible for the day to day administrative tasks.
You will also be undertaking the administration for language courses/Expired ID for our MPS linguists/supporting with the administration of recruitment.
All duties will be proportioned with the responsibilities and demand of the business needs.
Roles and Responsibilities
- Manage the administration for Language & Cultural Services which will include:
- Assisting MPS Linguists with inputting their claim using the new online system, CRM.
- Monitoring the claims submitted by ensuring compliance. This will involve running reports and reviewing data.
- Speaking with the Linguists to check compliance of claims
- Regular emails to Linguists to ensure they have submitted their claims within one month of deployment
- External claim forms to be processed and inputted onto the new CRM system
- Send emails to Linguists for any historical claims.
- Update the tracker for officer/Linguist complaints or issues
- Action all Linguist’s queries and input onto tracker if needed.
- Provide admin support for FOIAs which involves adding to the tracker and providing a case number to each one.
- Open up claim forms (external to MPS Linguists) and update the new CRM system.
- Answering phone calls
- Provide support and advice to Linguists for obtaining their ID passes
- Ordering goods and services through the PSOP system ensuring the correct cost centre payments are used.
- Inventory management of stationary and devices
- Health and Safety – Walk arounds in LCS areas to ensure compliance. Update Central spreadsheets.
- Assist Band D to send emails out to encourage staff/officers to apply for current Language courses. To occasionally attend meetings with MPS Support to ensure compliance with language courses. To update any changes to the Band D.
- Create attendance records for language courses and manage candidates attendances/inform tutors
- Create and update Language Certificates and to send them to the officers/staff via email.
- Check linguists NRPSI/NRPST vetting clearance expiry dates and inform them of this via email/telephone
- Manage any new Specialist Deployment by updating spreadsheets. Make regular contact with the volunteers via email or telephone. Send comms to them via email.
- Book suitable rooms and equipment for meetings with Interpreters.
- Updating permissions for mail groups/shared drives and managing them on a regular basis.
- Monitor and action requests in the mailboxes
- Update the monthly newsletter and research key facts to be added
- Provide performance data via the CRM to Senior Management
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires an online application form.
Completed applications must be submitted by 23:55 on 24th September 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 week after the closing date.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1 week after hiring manager review.