Fleet Hub/Mobile and External Work Controller

Overseeing all workshop operation, including maintenance, repair, and warranty repair allocation, ensuring all technical and quality standards are met while maintaining high levels of efficiency and productivity. Hub Controller acts as a vital link between the fleet department and the divisional officers / users.

Key responsibilities:

Workshop Efficiency: Monitor and manage workshop loading, job flow and staff productivity and maximise output.
Resource Allocation: Manage workshop tools, equipment, and facilities, ensuring compliance with health and safety, and environmental regulations.
Quality Control: Ensure all work is carried out to manufactures specification and to the highest quality standards, maintaining a low rate of comebacks.
Service Schedule Managing: manage the set monthly service schedule, notifying users of schedule and notifying for collection as efficiently as possible.
External relationships: Manage and build relationships with dealer network for warranty repairs, ensuring an efficient and accurate use of any manufacturer’s warranty is utilised.
Culture: Foster a positive, professional, and results-driven work environment focused on teamwork and continuous improvement.

Key Skills:

Leadership: Demonstrate ability to lead, motivate, and manage a large team effectively.
Customer Focus: Exceptional interpersonal and communication skills, with a dedication to achieving the highest levels of customer satisfaction.
Organisational Skills: Excellent planning, time management, and organisational abilities to manage complex operational logistics.
IT Proficiency: Competence is using computer systems, and email systems.

This is a full time and permanent role, offering 35 hours per week (Monday-Friday 0800-1600)

A driving licence is desirable for this role.

Why join us?

Competitive salary with annual increments
Full-time or part-time shift patterns
28 days annual leave and 6 public holidays
Local government pension scheme for long-term security
Ongoing training to develop your skills
Opportunities for career progression and professional growth
Comprehensive wellbeing support and dynamic work environment
Exclusive discounts and savings through our rewards and benefits network

Full details regarding this vacancy can be found in the attached Role Profile.

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.