IT Support Officer (Mobility)

***Please be aware that in order to be eligible to apply for this role, you need to be residing in United Kingdom for 5 years consecutively***

Are you experienced in providing hands-on IT knowledge with a focus on mobility smartphones? Look no further than West Midlands Police’s Mobility Competency Centre. Located within the IT & Digital Department, we are seeking an innovative and enthusiastic IT Support Officer to join our team and contribute to the strategy and support of the force’s mobility function, delivering unparalleled User Experiences to our colleagues to support them in providing exceptional service to the public of the West Midlands.

West Midlands Police has over the last few years undergone a period of unparalleled change and innovation; our technology is pivotal to both maintaining operational capabilities and building future success as we develop our solutions even further. Continuously improving the mobility of our workforce will enable us to maximise benefit to our organisation and our region.

As an IT Support Officer, you will join our Mobility Competency Centre alongside a committed and enthusiastic team of mobility specialists within our Delivery Management function. You will be responsible for working with stakeholders across the Force to help deliver the next generation of our mobile technologies.

The scope of this role includes:

Dealing 1-on-1 and 1-on-many with our user base to ensure best practices and high adoption.
Providing first and second-line IT support & documentation for both hardware and software solutions.
Testing new technologies and assisting with the creation of bespoke solutions for specialist business areas.
Working with IT & Digital and other policing colleagues to ensure the service continues to meet West Midlands Police’s needs.
Liaising with external service providers both in the public and private sector to help future proof the solution.
Assisting in any other areas of the IT & Digital department as required.

Skills Knowledge and Experience

Essential:

You have knowledge of smartphone technology and functionality especially within an enterprise environment.
You have experience working with stakeholders (internally and externally) at all levels of seniority to diagnose and resolve faults.
You can accurately capture and document technical problems and resolutions.
You can work without direct supervision and use initiative to provide an excellent customer experience.
You can work across all levels of the IT & Digital Technical Delivery Lifecycle.
Desirable:
Knowledge of the following:
Workspace One, Airwatch, Intune or other UEM
Android OS and Android Enterprise
Samsung devices, Samsung Knox and Samsung DeX
Applicants who hold a current Android Enterprise Associate qualification will be preferentially considered.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting:

Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical:

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.

Application Process:

The application process will consist of a technical test on Android Enterprise and a competency based interview questions.

Interviews are planned for October.

Contact:-

For further information please email:- careers@westmidlands.police.uk

Working within IT & Digital is rewarding; we offer the opportunity to work in a large organisation where people can develop their skills, knowledge and careers in an encouraging and flexible environment. Our benefits include:

A minimum of 24 days holiday (plus bank holiday) rising to 31 after 5 years’ service
A modern working environment in central Birmingham with up to 40% agile working using industry-leading remote working technology.
Access to a Corporate Health Cash Plan and wellbeing support services
Opportunity to save on travel costs through a Corporate Travel Scheme
Access to a wide selection of employee benefit schemes

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"