IT141 Field and User Support Analyst **External**
THIS VACANCY HAS BEEN ADVERTISED EXTERNALLY
Field and User Support Analyst
Digital Policing Directorate
Location: Bradford and Wakefield
3 full-time permanent posts of 37 hours.
Salary: £35,526 - £37,692 per annum
West Yorkshire Police are looking to appoint a Field and User Support Analyst to join the Digital Policing Directorate based in Bradford and Wakefield. The successful candidates will install, support and maintain network and mobile communication devices, to ensure provision of specified services and that they meet associated service level agreements.
The ideal candidate will have proven relevant practical experience and technical knowledge to support a wide range of devices utilising appropriate support tools, experience of IT second line support, ideally relating to a computing environment, an understanding of the importance of, and experience of, supporting customers. Previous experience or knowledge around CCTV would be desirable.
The successful applicants must be willing and able to travel for business purposes and participate in a call-out/standby rota, as occasionally they will be required to work outside normal 37 hours per week (Monday to Friday).
Benefits include; generous annual leave entitlements starting at 29 days increasing to 34 days with 5+ years of service, flexible working, local government pension scheme and employee assistance programme.
The successful candidate will be subject to enhanced personal and financial vetting checks prior to appointment.
Please attach your CV and Cover Letter below, to qualify you MUST redact all personal information;
Name
Age
Sex
Address
Email Address.
The 2024 version of the Competency Values Framework applies to this process. Please disregard the old link to the 2016 version which is contained in the role profile.
The application process will close at 23:55 hours on the 31st August 2025.