S3 - Communications Triage Operator

An exciting opportunity has arisen to join our Force Contact Centre Triage team. As part of a well-trained team of 17 full time staff, your role will be to answer low level public enquiries, manage online media channels and provide excellent customer service for those contacting Cheshire Police.

Necessary skills qualifications and experience are:

The ability to effectively evaluate Threat, Harm and Risk, using the THRIVE risk model and to apply this to a diverse range of calls.

The ability to work effectively under pressure and have strong resilience in the face of difficulties.

Ability to use a diverse range of IT systems and social media platforms

Ability to multi-task i.e. talk, listen and record information at the same time

The ability to recognise crime at the first point of contact in line with NCRS standards

Develop strong working relationships inside and outside of the team to provide support and maximise performance.

Take personal responsibility for own decisions and actions, act with integrity and professionalism and ensure professional knowledge is current.

Educated to level 2 equivalent or significant experience of working in a customer service environment.

Significant experience of working in a customer service or public facing environment.
Some experience of telephone working
Some experience of using social media channels (not necessarily in a work context)

Please review the attached role profile for more information about this position.