HR Helpdesk Administrator

Are you eager to grow as an HR professional within a supportive and friendly team?

Join our HR Helpdesk team and take the next step in your career.

Our Helpdesk team provides a professional, and customer-focussed administrative support service to all members of our organisation. We enable effective day-to-day people management timely and accurate HR support.

You will be the first point of contact for HR-related queries, representing our HR Advisory service with professionalism and approachability. This is a varied and dynamic role where you’ll handle enquiries received in person, via email, and through Microsoft Teams, covering a broad range of HR processes and policies. You’ll be responsible for receiving, evaluating, and recording these queries, providing accurate information where possible or escalating them through the appropriate channels—while maintaining oversight to ensure timely resolution

This role offers the opportunity to engage with colleagues across the organisation, offering advice and policy guidance to help ensure that our people have a positive experience. It’s ideal for someone who is passionate about delivering excellent customer service and can communicate clearly and concisely, both verbally and in writing. You’ll also have the chance to demonstrate your ability to meet deadlines, use your initiative, manage competing priorities, and work independently.

We’re looking for someone with experience in an HR environment, ideally holding (or working towards) a CIPD Level 3 qualification. A strong background in administrative work is essential, along with confidence in using Microsoft Office applications. We also welcome candidates who bring transferable skills and diverse experiences from other sectors or walks of life.

In this role, your main responsibilities will include:

Administer a range of HR processes, handling confidential and sensitive information with discretion, ensuring compliance with legislative and regulatory requirements. Input of data onto HR systems and databases, ensuring that this is accurate and producing basic reports as required.
Maintain accurate and up-to-date records across various databases and systems to support informed organisational decision-making.
Maintain effective communication and working relationships with internal and external stakeholders, managing expectations, and delivering timely, high-quality responses.
Provide administrative support to the wider HR Advisory Team, contributing to a robust HR function and recommending process improvements to enhance efficiency and service quality

Skills and experience required:

Hold, be working towards, or be willing to work towards a CIPD Level 3 qualification or possess equivalent relevant experience in HR and administration. Demonstrate a sound understanding of HR policies and procedures, terms and conditions of employment, and employment law-related documentation.
Proficient in using a range of computer applications, including Microsoft Office and Microsoft Teams.
Experience working in a customer-focused environment, with a commitment to delivering high-quality service.
Strong administrative skills with excellent attention to detail, particularly in managing and processing information and data.
Ability to prioritise workloads effectively to meet deadlines and manage competing demands.
Excellent verbal and written communication skills, with the ability to engage confidently at all levels.
Capable of working efficiently both independently and collaboratively within a team.
Demonstrates ongoing commitment to professional development and keeping HR knowledge up to date.

What we can offer you:

A package of financial, lifestyle and health benefits to support whatever stage of life you're in, including:

Flexible working
Continuous professional development
Local Government Pension Scheme
Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment

Additional Information:

Shortlisting will take place 3rd/5th September, Interviews will be held virtually - dates to be confirmed.

We may close this advert early if we receive a high volume of applications.
To be eligible, you must have a checkable 3-year history in the UK—ideally, you will have been a UK resident during this period.
If you would like further information regarding this role please contact Grace.Kitch@avonandsomerset.police.uk

Ready to make a difference? Click the link below to apply and become part of a team that values your growth and contribution.