Recruitment & Selection Officer

Are you a passionate, energetic, and adaptable professional ready to make a real impact? We’re looking for a Recruiter who thrives in a fast-paced environment and is committed to delivering an exceptional candidate experience from start to finish.

This is a pivotal role within our recruitment service for West Midlands Police, where your work will directly contribute to building a diverse, skilled, and future-ready workforce.

As a Recruiter, you’ll guide candidates through every stage of the journey, from application to onboarding. While also playing a key part in the broader recruitment process. Whether it’s screening applications, coordinating interviews, supporting assessment centres, or engaging with candidates at pre-enrolment events, your role will be varied and rewarding.

You’ll collaborate closely with Line Managers across the force to identify and attract top talent for a wide range of roles. From bespoke campaigns for specialist positions to high-volume recruitment for uniformed posts, no two days are ever the same.

Key Responsibilities

Proactively manage candidates through the pre-offer process and then onto their start date
Attend & manage a variety of recruitment & onboarding events
Respond to recruitment queries from candidates, hiring managers & stakeholders received through the portal, webchat and telephone
Updating all required systems to provide a clear audit of where the candidate is in the process including but not limited to Oracle HR & Recruitment.
Maintain an overview of your allocated campaign(s) to your Team Leader and colleagues.
Act as a point of contact and build influential candidate relationships during the onboarding process
Develop and maintain strong working relationships with internal stakeholders and customers
Promote our values and reputation
Deliver high level of quality of service at all times and against agreed service level agreements, governance, performance targets, audit controls, Force policy and statutory legislation.

Essential Criteria

Proven experience in a position within a fast-paced high-volume environment
Experience of working in a transactional or customer service delivery environment and effectively dealing with customers’
Ability to prioritise high and conflicting demands effectively
Strong organisational skills with the ability to multi-task
Excellent written and verbal communication skills
Experience of using Microsoft applications
Strong decision-making and problem-solving skills
Experience of developing strong working relationships with a wide range of stakeholders
High accuracy levels in work with clear attention to detail
Confident in working collaboratively in a team as well as independently
Proactive and creative approach to work

Desirable Criteria

Experience of using applicant tracking systems, such as Oracle Recruiting Cloud.
An understanding of pre-employment checks

*****If you have recently applied for this role within the last six months, you will not be eligible to re-apply on this occasion******

Interviews & Selection

Interviews will be held in late August, and we’ll be sharing confirmed dates with shortlisted candidates once the vacancy closes.

Vetting & Medical

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. You will also be subject to a medical assessment which may include drugs and hearing.