ITIL Manager

About Us:

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simple: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity: ITIL Manager 

Salary: Up to £52,767.40: - (£48,254.40 basic salary per annum with yearly increments based on performance plus a non-contractual/non pensionable Skills for the Information Age supplement of up to £4,513 amount awarded either 0%.50% or 100% based on validation of self-assessment).

Contract Type: Permanent.

Location: To be based at one of our main hubs (London, Birmingham, Cardiff, Manchester, Leeds or Glasgow) London Allowance of £4,427.65 payable to London based candidates only.

Type of Working Arrangement: Blended approach of home and office-working is available.

Hours: This is full-time role (37 hours per week) 

Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for an ITIL Manager to join the Technology Team. As an ITIL Manager with BTP, you will be responsible for promoting IT Service Management best practice across the full cycle IT services, ensuring alignment to ITIL adopted practices as appropriate, exploiting any service support opportunities and supporting the implementation of improvements through business change, process development, and upskilling.

Main Responsibilities: 

To analyse business requirements and develops solutions to enhance IT service management processes.

Collaborate with stakeholders to ensure alignment with business needs and goals. 

Monitors and reports on service performance metrics to drive continuous improvement.

Investigate and clearly document how the business is currently operating through engagement and validation with business teams. 

Partner with the business to identify and design solutions to meet the organisation's operational goals.

Identify requirements and propose solutions for improving processes and systems, reducing their costs and enhancing their sustainability, including the quantification of potential business benefits.

 Essential Skills: 

Educated to degree level or equivalent experience

Professional qualifications or significant business experience in IT Service Management, for example ITIL qualification or Lean Six Sigma certification.

Experience of Change Management, Continual Service Improvement, Incident Management and Problem Management.

Experience of developing processes within IT Service Management.

Experience of mentoring and upskilling IT Service Management professionals.

Strong knowledge of ITIL best practices.

A working understanding of business analysis and project management methodologies.

Strong knowledge of a range of IT toolsets.

Understanding of applying Target Operating Model methodology.

Further information about this vacancy can be found in the attached job description.

Vetting: Successful applicants will be required to pass Recruitment Vetting including a full background and financial disclosure. For more information and Top Tips, please see attached document. 

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.  

References: We'll ask for references to cover the past 5 years.

How to apply: Applications will be via an up to date CV and online application form, as part of this application you will be asked to outline how your skills and experience demonstrate your suitability for the role.

Completed applications must be submitted by 11.59pm, 14th August 2025 Interviews will be held on 12th September 2025

What we offer:

28 days annual leave plus bank holidays, increasing to 30 days after 5 years.

Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.

Bespoke benefits platform and Blue Light Card access.

Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.

Interest-free annual rail season ticket loan after 6 months.

Access to the Transport Benevolent Fund for health, welfare, and financial support.

Development opportunities, including fully funded apprenticeships.

Excellent Pension scheme:  We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Inclusion & Diversity: 

At BTP, we are committed to fostering an inclusive workplace where everyone feels valued. We believe diversity drives innovation and better decision-making. Our roles are open to everyone, and we encourage applications from underrepresented groups, including Black, Asian, and minority ethnic candidates, women, LGBTQI+ individuals, people with disabilities, and those who are neurodiverse. As part of our commitment, we operate a ‘Disability Confident Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us: 

Grow your career with us. We can’t wait to hear from you! See why BTP is right for you and click here for more information. For further information, please contact our Resourcing Team at RecruitmentTeam@btp.police.uk.

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