Endpoint Management Engineer

Salary: Band 7-9, £31,548 - £47,712

Location: Agile, Ponteland Police Station and homeworking

Hours/Contract: 37 hours per week, permanent

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Learn about our full benefits package

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as an Endpoint Management Engineer.

As an Endpoint Management Engineer, you will be responsible for delivering a high-performing, cost-effective, and resilient Endpoint Management service. This includes maintaining, developing, and securing Endpoint Management systems, clients, and virtual desktops across the entire force estate, while ensuring an exceptional customer experience.

What you’ll do

Support the delivery and 2nd/3rd line support of Endpoint management and VDI (VMWare) services.
Deliver Incident and Problem management, identifying issues and ensuring system performance meets SLAs.
Evaluate and implement efficiency improvements in the Endpoint Management estate.
Follow standards for creating, configuring, and testing new builds and OS deployments, ensuring compliance with security and service standards.
Manage the full lifecycle of Endpoint Management environments, including software reviews, security patches, upgrades, and decommissioning.
Collaborate with suppliers, vendors, and internal teams to manage Active Directory and Group Policy for device security and standardisation.

Sound interesting? For further information, and to support your application, please view the job description

What you’ll bring

Qualifications and Experience: Degree or equivalent experience, with a background in 2nd/3rd Line endpoint management support or similar roles. Skilled in Intune, Microsoft Endpoint Configuration Manager, Windows Server, M365, VDI (VMWare), application packaging and scripting, Windows 10/11 administration, patch management, product lifecycles, ITIL-aligned ITSM tools, and Microsoft cloud services (Intune, Entra ID, Autopilot, M365, Defender for Endpoint). Experience in managing suppliers to achieve contracted service levels.
Technical and Soft Skills: Proficient in administering and supporting Intune, Microsoft Endpoint Configuration Manager, Windows Server, M365, VDI (VMWare), application packaging and scripting, Windows 10/11 administration, patch management, product lifecycles, ITIL-aligned ITSM tools, and Microsoft cloud services (Intune, Entra ID, Autopilot, M365, Defender for Endpoint). Goal-oriented, able to prioritize based on business needs, with strong planning, administrative, and organizational skills.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Chris Hall, Cloud Engineering Manager by email at chris.hall@northumbria.police.uk

What we offer

26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
NHS Fleet Solutions Car Lease Scheme
Enhanced maternity, shared parental and adoption leave
Flexi time - allowing you to fit your working hours around your individual needs
Flexible working (we are happy to discuss options such as compressed hours)
Agile working – option to work from home, your team zone, and spaces across the force
Fantastic market-leading public sector pension scheme with up to 16% employer contribution
Corporate travel schemes – local rail, bus services and metro discounts
Access to private healthcare and eye test vouchers
Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
Access to gyms in some stations
Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
Cycle to work scheme
Opportunity to volunteer in local community

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of an Endpoint Management Engineer with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.