- S25-204 System & Workflow Design Officer (LC8)

Lancashire Constabulary is looking for a System & Workflow Design Officer to join our team.

The purpose of this role is to support organisational change by identifying, mapping, and analysing current systems and processes across departments. This role ensures that workflows are efficient, changes are well-understood, and impacts on key systems are clearly communicated to stakeholders.

This role works closely with Change leads, senior leaders and subject matter experts across the organisation to understand and capture the flow of work through our systems. It looks at interdependencies and identifies areas for improvement or blockers. The postholder will map out the processes using their technical knowledge and contribute to recommendations for improvement. They will be vital in the training and delivery of new processes within the systems.

Key Responsibilities:

Identify and map current business systems and processes to create accurate process flows as designed to be used
Analyse the business needs and organisation needs to assess the impact of proposed changes on systems such as Connect, Pronto, WPC Compact, and GoodSAM etc.
Conduct research using appropriate methodologies and techniques to support change initiatives.
Identify and promote best practices to enhance workflow efficiency across the organisation.
Liaise with product owners and information asset owners to ensure alignment and clarity.
Communicate changes in systems, data, and processes to the analytical team to ensure performance management.
Support the delivery of high-quality service through continuous improvement and innovation.
Providing training to users on new systems and software.

Please see the attached job specification for further details.

Skills and Experience:

Must possess a nationally recognised teaching qualification at level 4 or above/possess substantial work experience in operational policing systems, bringing the postholder to a comparable level.

Vetting and Medical:

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Please note, candidates successful at shortlisting will be required to undertake an assessment as part of the interview process. This will consist of a presentation at interview, which is to be prepared on the day.

Benefits:

25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
Sick pay provisions
Generous maternity / paternity and adoption leave entitlements
Option to become a member of the onsite unions
Discounts from various retailers via the Blue Light Scheme
Access to on-site-gyms – HQ
Cycle to work scheme
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
Hybrid / Agile working (role dependant)

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.

Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

Closing date: Wednesday 16th July 2025 at 10am.