Dispatch Resolution Officer

Dispatch Resolution Officer
Response & Resolution
Grade D (£29,109 - £31,296) + Equalisation Allowance 34.38
Permanent
Full Time
JCC Bridle Road

Merseyside Police

Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.

The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.

We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.

We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.

Job Purpose:

To take command and control responsibility for incident management and deployment of police resources, being cognisant of threat, harm, risk and vulnerability, to incidents that require the attendance of police resources.

Providing the public who contact Merseyside Police with a risk assessed dispatch service in response to requests for assistance.

Knowledge & Experience:

A thorough operational knowledge of policies and procedures in relation to firearms, major and critical incidents to ensure an effective and professional response to such incidents.

Be able to display operational competency in pursuit management to ensure an effective and safe response.

Understand the type of situations that officers deal with, and apply the skills and knowledge to react in accordance with these situations.

The post holder must be self-motivated and have an ability to work as part of a team, and be able to work without close supervision, to achieve the highest professional standards.

A thorough understanding of the Graded Response Policy to ensure force policy is adhered to.

An excellent operational knowledge of radio communication procedure.

An excellent understanding of the NDMM, HOCR, NSIR and NCRS and force policies and procedures including Business Continuity Planning requirements to ensure incidents are recorded correctly to ensure compliance

To be computer literate with an ability to demonstrate use of force IT systems necessary to perform day to day duties.

Excellent communication skills, notably questioning and listening skills, and the ability to make sound decisions based on threat, harm, risk and vulnerability to gather and disseminate information accurately to ensure an effective response.

Experience of dealing with members of the public, especially being able to reassure victims in an empathetic manner to ensure victims are dealt with professionally and provided with reassurance throughout.

Knowledge of force crime recording system to ensure crimes and incidents are recorded on Niche for appropriate action and tasking.

The post holder is expected to acquire and maintain (with training) an excellent understanding of organisational goals and strategic aims.

A ‘right first time’ approach is required and the ability to develop as an individual

Post holders will be expected to accurately and quickly assess the needs and expectation of the calls and incidents in order that high levels of customer satisfaction can be achieved and an appropriate police response put in place.

Be aware of Official Secrets Act & Data Protection Act and consequences involved in revealing information to ensure information is used appropriately and lawfully.

The post holder is required to maintain their knowledge of relevant policies and procedures impacting on the role to produce a high-quality service knowledge and experience.

The post holder must be self-motivated and have an ability to work as part of a team, and be able to work without close supervision, to achieve the highest professional standards.

Please use the below JDQ & Leadership Framework when completing your 1000 word evidence, detailing your suitability for the role.

Please click here for the full JDQ

Please click here for the Leadership Framework

Benefits

At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Flexible working opportunities 7am – 19:00 – (must work during the core working hours 10:00-15:00 )
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

Our commitment to Diversity, Equality and Inclusion

Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.

We particularly welcome applications from women and black & ethnic minority candidates.

To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk