- S25-146 Front Counter Assistant - West Cluster A Fleetwood(LC4-5)

Applications are invited for the post of Front Counter Assistant within West Division - Cluster A - Fleetwood.

You will have a specified base location of Fleetwood.

Cover may be required across West division and travel in this instance will be within works time and standard Business Mileage Policy applies.

Please note, candidates who have applied for this role within the last 3 months will be ineligible to apply.

When rostered to work at a location in the cluster other than the base location (Fleetwood), commuting will be within the individual’s own time and the standard Business Mileage Policy will apply.

Cover may be required across West division and travel in this instance will be within work’s time and standard Business Mileage Policy will apply.

The purpose of this role is to provide a first point of contact to victims of crime and public attending the police station and take reports of emergency and non-emergency incidents reported at the Front Counter.

Key Responsibilities:

Create, grade and manage to appropriate resolution, incident logs in line with National Standards for Incident Recording (NSIR) and Force Policies, alerting supervision of any serious incidents where necessary.
Examine, record and validate details of driving documents, PG10 and Section 165 notices, conducting all relevant enquiries including PNC checks and contacting external agencies to enable Front Counter Assistants to release vehicles back to the owner.
Gather and collate information from people subject to the Sex Offenders Register and Terrorism Notifications ensuring details are recorded correctly.
To update computer systems linked with this information and to ensure that relevant departments and PNC are updated accordingly.
To safely handle, store and manage firearms, knives, ammunition, weapons and drugs that are handed in.
To book these into Evidence Related Property correctly and to dispose of as required.

The successful candidate will be required to work in accordance with the attached rota.

Vetting and Medical:

Successful applicants will be required to pass Recruitment Vetting prior to commencing their role. You will also be subject to a medical assessment.

Benefits:

25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
Sick pay provisions
Generous maternity / paternity and adoption leave entitlements
Option to become a member of the onsite unions
Discounts from various retailers via the Blue Light Scheme
Access to on-site-gyms – HQ
Cycle to work scheme
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
Hybrid / Agile working (role dependant)

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity. Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

Closing date: Friday 13th June 2025 at 10am.