CBRN Business Services Manager - Counter Terrorism Policing

Closing date: 15th June 2025 23:59PM

Salary: £50,088 - £54,879

Grade: 8

At the National CBRN Centre, we bring together the emergency services to protect and prepare the UK against the chemical, biological, radiological and nuclear (CBRN) threat. It’s a critical function and we’re looking for an experienced individual to be our new Business Service Manager, who will oversee the day-to-day management of the Centre’s Business Support Team, ensuring a high-quality business resourcing and administrative support service is delivered. This role will often require the applicant to work within specified constraints of costs and time, such as implementing change programmes and ensuring they achieve the required outcomes, while adhering to cost restrictions.

The post holder will need the ability to develop and proactively manage relationships, both as a manager and as a key business liaison between CBRN and Counter Terrorism Policing West Midlands (CTPWM), West Midlands Police (WMP), Counter Terrorism Policing Head Quarters (CTPHQ) and other strategic stakeholders. Thus, ensuring positive and effective working relationships are grown and maintained both internally and with partners.

You’ll be based at our modern College of Policing site in Ryton, near to Coventry, working Monday to Friday between 8am to 6pm, but an element of flexibility is necessary to meet business needs including national travel for work functions.

Responsibilities include but are not limited to;

Accountability for the CBRN Business Support function, providing an effective, efficient and forward-thinking resourcing, financial, facilities, fleet, H&S and IT service.
Have a working overview of financial control, procurement, income generation and budgets; while developing and implementing Value for Money principles, practices and reviews. Monitoring costs and resources used on these activities, taking appropriate action where necessary.
Ensure procurement and financial regulations from WMP policies are adhered to.
To enable the delivery of complex change programmes by ensuring effective systems and processes are in place.
Ensure implementation and continued adherence of WMP Corporate HR policies and People Services processes, including ensuring accurate records of establishments and headcount strengths are maintained.
Working with CTPWM and WMP People Services, provide HR management and guidance to all staff, including management of recruitment activities, attendance, staff development and performance management.
Manage the efficient utilisation of premises and IT services through active engagement and performance monitoring.
Ensure Business resources are deployed to deal with the day-to-day business as usual.
Co-ordinate response to Internal Audit recommendations and other Audit bodies as prescribed by legislation.
Ensure the Centre’s Business Continuity plans and Health & Safety records are reviewed and updated.
Any other duties commensurate with the role grade.

Skills and Competencies

Essential

Hold a recognised management or business qualification or be able to evidence significant management experience (at least 5 years).
Proven ability to work at a senior level, demonstrating competence of leading a multi-functional workforce, whilst exercising strong leadership by motivating and developing staff with a positive organisation culture.
Experience in the production and analysis of statistics and performance management information.
In depth practical skills and knowledge in maintaining and developing processes and procedures.
Experience of planning & successfully delivering change projects, improving and developing processes.
Ability to develop and proactively manage relationships with colleagues, partners, key stakeholders etc. internally and externally at a strategic level. Including the ability to negotiate and influence decisions.
Excellent oral and written communicator, able to engage with and present to a range of audiences and represent the National CBRN Centre effectively in various forums.
Proven ability to work collaboratively across departments to deliver projects successfully and to challenge and remove any unnecessary barriers to service delivery.
Computer literate, including Microsoft Office, Excel including higher level formulae driven spread sheets and pivot tables, Word and diary management.
High standard of planning and organisational ability.
Ability to work on own initiative and as part of a team.

Desirable

Previous Budget management experience, including financial probity and audit requirements
Knowledge of WMP Financial regulations and procedures.
A working knowledge of WMP Corporate HR policies and resource systems

Security Clearance
⚠ This role requires British Nationality (some dual nationalities may be ineligible) and a Security Check vetting clearance, with the willingness to undertake DV vetting subject to work allocation if required.

You will need to undergo additional security clearance checks, with the offer of employment being conditional on obtaining all of the necessary security clearances.
There are limitations on travelling to a small number of countries once in post.

Diversity & Inclusion
We maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities, whilst protecting them from harm.

Counter Terrorism Policing is always working to build upon our diverse workforce to reflect the country we serve. An inclusive culture enables us to do things differently, working in ways that meet individuals’ needs, flexing working patterns to ensure work-life balance is healthy so that we deliver the best for the organisation.
We are a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example, in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

Advertisement Closing Date
We reserve the right to close this advertisement early if the maximum volume of applications has been reached. Candidates with unsubmitted applications will not be informed prior to the advert closing.

Please do not attach a CV/covering letter as these will not be used during the application process.