Applications Team Manager - Technology CSC - Counter Terrorism Policing HQ
Job Title: Applications Team Manager - Technology CSC - Counter Terrorism Policing HQ
Salary: The starting salary is £60,893, which includes allowances totalling £2,928.
The salary is broken down as £57,965 basic salary, which will increase annually until you reach the top of the scale £63,230. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Birmingham (Close to NEC / Birmingham Airport)
Job Summary
The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support nationwide; to policing as well as other partner agencies, on a 24/7 basis. As a proven centre of excellence, aligned to ITIL best practices, the Application and Data functions have been developed and invested in heavily over the last few years. Now, due to a promotion, the department seeks to recruit a new Applications Team Manager.
As Applications Team Manager you will be supporting a catalogue of national application services that are mission critical to Counter Terrorism Policing. You will be responsible for line managing a diverse teams of Application Analysts and Engineers working on a variety of incidents, problems, changes, releases and patches. You will be performing regular 121’s and setting work prioritisation with our teams, both in Birmingham and London.
The role will require you from time to time to get technically hands on, so someone coming from a technical background is ideal. As is someone who has a demonstrable experience of line managing diverse groups of practitioners.
The role holder will be required to engage with a wide array of stakeholders, representing Applications in engagements with suppliers, and business groups across the organisation. You will also be involved in projects, helping to ensure the smooth transition of new services from project to business as usual (BAU) support.
This role requires a flexible working approach and may be required to travel to sites around the UK as appropriate.
Key Tasks
The post holder will be required to do the following:
- Provide line management, mentorship and leadership to the Applications Teams based at the CSC and CTOC
- Ensure that BAU workloads are actively managed and prioritized in accordance to agreed service levels and ITIL best practice
- Represent the Applications Team at meetings, working groups, supplier reviews, project boards etc.
- Liaise with stakeholders from across the business and be able to relay technical solutions with clarity and minimal jargon to a diverse audience
- Represent the function on the CSC Senior Management Team (SMT) and join the Management On Call roster to provide an out of hours escalation point to the business for service issues
- Regularly liaise with the other managers of the CSC SMT, ensuring that the teams are collaborating and working efficiently and effectively in providing an end to end support service with other support functions
- Act as a point of contact and subject matter expert at the change advisory board and other governance exchanges to ensure conformity and oversight of technical work that may adversely affect or impact supported applications
- Devise critical success factors, key performance indicators and other suitable metrics for the department and produce useful reports for stakeholders to demonstrate the output, performance and value of the function
- Provide application expertise and advice to both BAU functions and Projects to ensure objectives are being met in line with National CT priorities
- Working in conjunction with key stakeholders to create and continually maintain a comprehensive documentation set to ensure the department can adequately support BAU services in a consistent manner
- Assist with resilience and failover testing to ensure that all CSC managed infrastructure applications are tested and documented on a regular basis to ensure failover functions as designed and is predicable
- Proactively monitor Application tools to ensure availability, capacity and performance is acceptable and raise any related concerns to senior management as appropriate
- Ensure Change and Release management process and procedures are adhered to and correct process is followed to mitigate against unplanned downtime and service outages
- Ensure CSC Infrastructure standards are followed to ensure new and existing services implemented in a standard nature and scalable in approach
- Ensure security accreditation and procedure is not compromised by ensuring all activities comply with relevant SyOPs and RMADS
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance.
As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV and an online application form.
Completed applications must be submitted by 23:55 on 12th June 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2 weeks from closing date.