First Contact Enquiry Officer - Police Staff
Main Purpose of Role
To act as first point of contact for all visitors and callers to the Police both face to face and by telephone, providing a quality service and positive image for Nottinghamshire Police. Recording reported incidents and managing all Front Counter Duties (please refer to the Job Description).
Key Skills & Experience Required
Please refer to Person Specification.
IMPORTANT INFORMATION
Hours: 11am to 2:45pm Monday to Friday
In order to apply for the position please give examples of your experience and your considerations on the following 4 subjects in the information in support of your application section in no more than 500 words each. Tell us how you can demonstrate the areas, giving good examples to support your application:
Customer Service Skills
Communication skills
Initiative
Computer Skills
PLEASE NOTE. FAILURE TO GIVE 4 EXAMPLES WILL RESULT IN YOUR APPLICATION NOT BEING PROGRESSED
If you are successful at the shortlisting stage, you will be invited to a work based test, where you will need to be able to type a minimum of 30 words per minute, have a good grasp of spelling and be able to demonstrate good accurate keyboard skills along with the ability to converse on the telephone and record information at the same time. Reasonable adjustments can be offered at the testing stage, subject to need.
We particularly welcome applicants from minority ethnic background including our eastern European and Chinese communities, and people from the lesbian, gay, bisexual and trans+ communities as we are currently under-represented within Nottinghamshire Police. We would like to hear from male applicants from all sections of the community as we are currently under represented in this work area.
Do you think you have what it takes to support the local community, if yes, then please apply below
For further information about the role please e-mail cmcommand.support@notts.police.uk
IMPORTANT INFORMATION
Vetting Level –Recruitment– you must have resided in the UK for at least the last 3 years
Candidates currently at risk will be required to complete and attach the at-risk pro-forma document.
All applicants will be subject to the Nottinghamshire Police Vetting Policy.
Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.