Professional Standards Administrator

Professional Standards Administrator

Would you say your organised? Are you looking for something new?

Our Professional Standards team at North Wales Police are looking for an Administrator to join their team. You’ll be joining on a Permanent contract within an organisation that will truly support your success in the workplace.

Working within the Professional Standards Department you will be first point of contact for a wide range of people from members of the public to statutory partners, police officer and police staff. You will be required to deal with enquiries regarding complaints in an empathetic manner and finding a resolution where appropriate. Keeping systems up to date and ensuring any outstanding served notices are returned and actioned within a timely manner. Working closely with the Complaints Manager in the preparation of cases files for special hearing, misconduct hearings monitoring all correspondence to ensure adherence to stringent time limits. Managing Diaries for the Head, Deputy Head and Complaints manager of PSD Organisational skills are key to this role.

Other duties will include, but not be limited to:

Ensuring Flagstone records guidance is completed together with the formal report to the College of Policing and the Barred and Advisory lists are updated as per legislation. This is required by the Police and Crime Act legislation within 5 days of all police officer and police staff dismissals or for anyone (officer or staff) who retires/resigns while under investigation for gross misconduct.
Organisation and attendance of All Wales/Regional/Internal PSD/ACU meetings and the taking and disseminating of minutes.
Oversee work of any modern apprentice/secondee in department
To ensure discretion, sensitivity and confidentiality is applied at all times in accordance with Force policies and procedures as post-holder will have regular access to material of a secret, confidential and sensitive nature.
Preparing relevant papers in relation to appeals against complaint investigation/local resolutions for IOPC and PSD.

What will I need to be considered for the PSD Administrator role?

NVQ level 3 or equivalent level of qualification or possess an equivalent amount of proven relevant experience.
The use of information technology to an intermediate level that includes inputting, typing and audio skills to at least 35 wpm.
Proven communication skills, both written and oral, together with the ability to work well in a team environment or on their own initiative.
Ability to work under pressure and meet challenging deadlines.
Proven administration and clerical skills together with the ability to organise and prioritise work and meet deadlines.

Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.