National Police Chiefs' Council - Senior Business Support Lead

Job Title: Senior Business Support Lead

Salary: Band B – £56,911 - £69,342. You will receive £56,911, the band minimum. Progress to the band maximum of £69,342 will be via incremental progression.

Location: Office based 4-5 days a week at 50 Broadway, Westminster, London, with ad-hoc flexibility to work remotely

Contract – Fixed Term until 31/03/2026 (with the potential for further extension subject to funding and performance).

THE NATIONAL POLICE CHIEFS’ COUNCIL (NPCC)

Policing is operating in a time of global change and uncertainty, the public and our staff need a service which is responsive, able to tackle future challenges and embrace opportunity.

The National Police Chiefs’ Council (NPCC) brings UK police leaders together to set direction in policing and drive progress for the public.

We achieve this through:

Coordination – by joining up the operational response to critical national policing issues to deliver policing today and shape the future.

Collaboration – by working in partnership as part of the whole policing system and beyond to improve public safety.

Communication – by sharing the collective expertise, views and action of UK police chiefs.

NPCC BUSINESS SUPPPORT TEAM 

Business Support maintains the logistics for the delivery of strategic meetings including Chief Constables Council, Regional Chiefs and the newly formed Strategic Planning and Coordination Board. Other responsibilities include supporting the remote workforce for all IT and equipment, HR support, finance, governance assurance, information management and data protection protocols, and host force management duties. The team also work with a wide range of internal and external stakeholders to ensure the NPCC is able to support Chief Officers in the constantly evolving areas of national policing.  

THE ROLE 

This role oversees the management of the central Business Support function in the National Police Chiefs’ Council (NPCC). The jobholder will oversee and contribute to the management of critical governance meetings for the NPCC, including Chief Constables’ Council (CCC), Audit and Assurance Board (AAB) and Chief Officers Day’s. This role will also oversee the service management of operational IT provision, estates and office management, Health and Safety (H&S), business continuity and additional project work. 

The successful candidate would need to have the following knowledge, skills and experience albeit please refer to the job description for an overview of responsibilities: 

Knowledge

Educated to degree level or equivalent professional experience in business administration, within a complex environment.

To hold a qualification in leadership e.g. CMI Level 5 Diploma in Management and Leadership or have equivalent professional experience in a senior manager role building cohesive and high-performing teams along with managing poor performance.

Have knowledge of Health and Safety legalisation and hold a qualification in Health and Safety training e.g. NEBOSH and Fire Safety or be willing to undergo training.

Knowledge of risk management and business continuity processes.

Applied knowledge and effective management of corporate governance structure at an executive level.

Knowledge of information technology service management (ITSM) principles e.g. incident and problem management, asset tracking etc.

Knowledge of public sector governance structures including experience in managing engagement and problem solving within complex environments and interdependences across national policing organisations and the Home Office.

Skills

Excellent communication and interpersonal skills with the ability to influence, negotiate, create impact and communicate effectively with people at all levels, establishing credibility and influencing stakeholders.

Confident in the use of IT, including Microsoft Office 365 applications such as Outlook, Teams, Planner, Forms, Lists, SharePoint, Word, Excel, PowerPoint.

Stakeholder Management – internally and externally and through Service Level Agreements.

Excellent organisational and time management skills, managing conflicting deadlines and multiple priorities in a fast-paced environment.

Negotiating, influencing and problem solving across a complex multi-agency environment.

Ability to work on own initiative, manage and prioritise business as usual and new work requests, analyse and collate information to produce clear, concise products and reports as required.

Managing engagement and problem solving within complex environments and interdependences across organisations e.g. national policing organisations and the Home Office.

Experience

Proven experience of leading a high performing team, promoting a teamwork culture and continuous development as well as managing performance matters.

Experience of working in a fast-paced environment, in which the postholder will need to flex and adapt to meet service delivery needs, e.g. supporting NPCC staff as well as across all forces to supporting national portfolio leads when required.

Experience in leading and managing a team responsible for coordinating event management and/or organising large-scale in-person or virtual meetings.

Experience of strategically overseeing on site escalated estates, facilities and IT/infrastructure related management issues, as well as risk management and business continuity plans, including national and unit wide communications for operational or non-operational incidents.

Experience in overseeing the quality assurance of meeting arrangements and outputs, including the review of agendas, attendee lists, minutes, action logs and decision records to ensure accuracy, clarity, and alignment with strategic priorities.

Experience to constructively challenge and influence stakeholders at all levels, quickly acquiring and retaining credibility, building effective working relationships with internal and external stakeholders, and working collaboratively to achieve organisational objectives.

Experience of being a dynamic solutions provider, who is results driven and a strategic thinker with strong intellect and self-motivation.

Experience of leading on process improvement, problem solving and decision making.

Experience of managing workplace health and safety, providing strategic oversight on a broad range of risks and mitigations, ensuring effective implementation and preventing escalation unless necessary.

Experience in overseeing and managing multiple workstreams.

EMPLOYEE BENEFITS - The NPCC renumeration package includes the following benefits:

Flexitime, with the ability to undertake your hours flexibly and in line with business need.

Job related equipment supplied

Development, coaching and mentoring opportunities available
Supportive and flexible onboarding plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.

VETTING

Applicants must hold or be prepared to undergo National Security Vetting (NSV) at NPPV2 or RV and CTC level before taking up the post.

APPLICATION REQUIREMENTS

Please provide a CV and evidence against the following competencies, (350 words maximum per competency) which are based on the knowledge, skills and experience set out in the job description and the competencies in the Competency and Values Framework (CVF). Please note, CV’s will not be assessed within the initial application, answers to the CVF questions alone determine next steps. Once candidates identified for interview has been confirmed, CV’s will then be shared with the appropriate Hiring Manager.

We are collaborative, Level 3 - Describe a time when you led cross-organisational collaboration to deliver a complex project or service improvement. How did you build consensus across diverse stakeholders and ensure sustained engagement to achieve a common goal?

We deliver, support and inspire, Level 3 - Provide an example of how you have inspired and led a high-performing team through change or high-pressure delivery. How did you ensure your team remained focused and motivated while meeting strategic objectives?

We take ownership, Level 3 - Tell us about a time you identified and addressed a strategic risk or service failure before it escalated. How did you intervene, and what was the outcome?

Should you want to know more about the role, we would strongly encourage you contact HR & Recruitment on hr-recruitment@npcc.police.uk to arrange an informal conversation.

Please do not attach 2 copies of your CV.

ADDITIONAL INFORMATION

Occasional national travel may be required. Travel expenses will be paid when travel falls outside of the home to work journey. NPCC will pay for overnight accommodation if there is a business need.

The Metropolitan Police manage HR for NPCC recruitment.

Completed applications must be submitted by 23:55 on 11th May 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence between W/C 12th and W/C 19th May 2025.

Following application review, successful candidates will be invited to interview. In person interviews are scheduled for Wednesday 28th and Thursday 29th May at 50 Broadway, Westminster, London.

Please note that if you are applying as a secondee from another national police force or government organisation, please contact HR-Recruitment@npcc.police.uk, do not apply online via Oleeo. Online applications will only be accepted for external candidates, or existing Met employees.