Victim & Witness Support Services Administrator

Salary Band 3, £12,209 per annum, (£25,098 Pro rata)

Location: Agile, Forth Banks and homeworking

Hours/Contract: 18 Hours per week, Perm

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

Learn about our full benefits package

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Criminal Justice Team as a Victim & Witness Support Services Administrator.

Are you passionate about making a difference in people's lives? Join our dynamic team and play a crucial role in enhancing the efficiency and effectiveness of our services. As a key member of our unit, you'll undertake a variety of administrative and casework duties, support the management and processing of victim-related data, and provide invaluable advice and information to the public.

What you’ll do

Input and extract data from computer systems within required deadlines in support of the flow of information ensure the smooth delivery of victim services and provision of information.
Receive and process Information and assign to the appropriate case to ensure all files and accurate, actions are up to date and completed in a timely manner.
Ensure that section records and performance data are maintained utilising paper and computer systems to log information that can be retrieved when required in support the objectives of the section.
Provide a document creation and maintenance service, using a full range of desktop functions available in the word processing package to produce documents and tables which convey a professional image.
Receive and proactively action telephone/text/live chat/email enquiries including those from members of the public, providing and receiving information, responding and routing as appropriate, to ensure a professional, sensitive and discrete service is provided at all times whilst managing customer expectations.

Sound interesting? For further information, and to support your application, please view the job description.

What you’ll bring

Experience of working in a multi- disciplined team across a range of functions. GCSE or equivalent qualification or relevant experience
Experience and confidence using Microsoft packages including Excel.
Experience of working in complex environment achieving deadlines and performance targets Ability to work to a set framework and deliver products that meet a standard depending on set criteria.
Ability to achieve performance targets across a range of environments with competing priorities.
Experience of working within a team to meet deadlines and manage a challenging workload Ability to work autonomously using your own initiative.
Ability to communicate effectively with members of the public, staff and supporting partners at different levels in the organisation.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Krysia.Boyd@northumbria.police.uk or Danielle.Wylde@northumbria.police.uk.

What we offer

26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
NHS Fleet Solutions Car Lease Scheme
Enhanced maternity, shared parental and adoption leave
Flexi time - allowing you to fit your working hours around your individual needs
Flexible working (we are happy to discuss options such as compressed hours)
Agile working – option to work from home, your team zone, and spaces across the force
Fantastic market-leading public sector pension scheme with up to 16% employer contribution
Corporate travel schemes – local rail, bus services and metro discounts
Access to private healthcare and eye test vouchers
Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
Access to gyms in some stations
Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
Cycle to work scheme
Opportunity to volunteer in local community

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Victim & Witness Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.