PNC Bureau Operator

PNC Bureau Operator
Criminal Justice
Rose Hill HQ
Full Time 36.5 hours - shift work
Permanent
Grade C £26,106 - £28,653 + 32.50% Equalisation Allowance

Merseyside Police

Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment?

At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, If you like what you hear, then we’d love you to apply!

JOB PURPOSE:

To maintain, review, update and quality assure all information held on the Police National Computer in a robust manner whilst also providing advice, guidance and assistance to act as a central point of contact for all enquiries in connection with the Police National Computer.

KNOWLEDGE AND EXPERIENCE:

The post holder will be required to undertake and pass all training on the use of and updating of the Police National Computer including VODS and QUEST.

The post holder will be required to undertake training and maintain a comprehensive working knowledge of a wide range of force systems including Microsoft Office products.

The post holder will have a comprehensive working knowledge and experience of interpreting relevant legislation, local and national guidelines and the following Acts and Procedures.

Criminal Justice Act 2003 & Court disposal procedures.

Data Protection Act 1998

Magistrates’ Court Act 1980

Home Office Schedule of Recordable Offences

Home Office / NPCC Guidelines

HMCS Warrant Handling Strategy

PNC Code of Practice 2005

Protection of Freedoms Act 2012, family Law Act 1996

The post holder will have a good working knowledge and interpretation of the following Acts and Procedures:

Police and Criminal Evidence Act 1994

Misuse of Computers Act

Staff need to be able to interpret and review substantial amounts of complex data held across multiple computer systems, ensuring the highest level of accuracy is maintained when updates are applied to these systems.

Able to make decisions and act upon own initiative when necessary

Good verbal and written communication skills are required in order to provide accurate and timely advice to staff needing assistance, to disseminate information quickly and effectively and to provide feedback on missing or inaccurate information on forms sent into the PNC Bureau.

Staff will need to be self-motivated, punctual and flexible as they are working on a small team working 24/7. They will also be required to work under pressure for sustained periods to meet deadlines.

Please use the attached JDQ and Leadership Framework when completing your 1000 - word evidence, please provide copies of your qualifications and your CV.

Please click here for the full JDQ.

Please click here for the Leadership Framework.

Please click here for the Shift Pattern

Merseyside Police is committed to ensuring that we have a work force that represents the communities we serve and we are keen to attract applications from under represented groups.

Benefits

25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

Our commitment to Diversity, Equality and Inclusion

Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.

To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk