IS Services Manager

IS Services Manager
Information Systems
Grade J (£64,785-£75,183)
Permanent
Rose Hill Headquarters

MV vetting is required for this role- you will need to have resided in the UK for the previous 5 years

Merseyside Police

We are seeking a highly motivated and experienced IS Services Manager to join our team. In this role, you will be responsible for the planning, implementation, and ongoing management of our information systems (IS) services, ensuring seamless operations and optimal performance. You will lead a team of IT professionals, manage budgets, and collaborate with stakeholders to deliver effective IT Solutions.

Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.

The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.

We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.

We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.

Job Purpose:

To ensure that all Force IT systems operate 24 hours per day, 7 days per week, to implement any changes to Force IT systems in a controlled manner and to provide help and guidance to all users of the Force’s IT systems.

You will lead within a highly structured, ITIL-aligned environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It’s an excellent opportunity for someone looking to contribute to a mature, high-performing IT function .

Knowledge & Experience:

Qualifications
The post holder will be educated to degree level or have considerable practical experience in a similar role. Formal qualification and experience in Information Technology Infrastructure Library (ITIL) is essential.

Experience
The ideal candidate will possess comprehensive expertise and extensive experience in IT service management. Proficiency in supporting large-scale IT infrastructures across multiple internal and external customers.

Skills and Abilities

What we’re looking for:

Significant experience (7+ years) in IT Service Management roles, including 3+ years in leadership or managerial positions.

Strong background in ITIL practices — particularly Service Design, Transition, Change, and Release Management.

Hands-on experience with enterprise ITSM tools

Proven ability to manage services and lead multi-discipline teams in complex, matrixed environments.

Confident stakeholder manager, capable of influencing at both operational and senior levels.

The post holder must have the detailed technical and analytical skills to hold in mind the current, complex technology and infrastructure to ensure the continuous availability of services to Force operations.

Sound and sensitive management skills and awareness of user experience and satisfaction is essential in providing user support across a large and varied technology infrastructure, so that all users of the force’s systems are provided with a prompt, effective and resolute support service.

Very strong inter-personal and negotiating skills will be required to maintain a high-profile role with operational police staff at all levels particularly concerning the availability of system resources and access; to co-ordinate with ICT Department peers concerning the integration of systems, applications and networks, and to deal with suppliers of systems and support services to minimise operational costs and maintain high levels of response.

Good project management and decision-making skills are needed in order to oversee operational and/or support activities, and to take action when operations or projects do not go to plan.

The post-holder must have the ability to stay abreast of developments in technology and how the implementation of new products or services could improve system performance or cut costs.

Confidence to Lead the full lifecycle of IT services, ensuring scalability, sustainability, and alignment with business needs.

Manage the Change and Release Management processes, including facilitation of Change Advisory Board (CAB) meetings.

Operational and organisational strategic business continuity management experience (systems, processes, procedures, resources)

Understanding of datacentre operations including access management, power resilience (UPS and generators) and environmental management

Ability to oversee the service portfolio to ensure accuracy, strategic alignment, and business value.

Coordinate and support service transitions, working across technical and non-technical teams.

Collaborate with internal and external stakeholders to ensure service quality, compliance, and performance.

Please attach a copy of our CV and cover letter, and copies of your qualifications and work experience

Please click here for the full JDQ

Please click here for the Leadership Framework

At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

25 days annual leave plus 8 bank holidays pro rata (increasing to 30 days plus 8 bank holidays after 5 years full service)
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Full Training in Food Safety, Health & Safety, COSHH and Allergen Safety
Uniform and safety shoes provided
Onsite free parking
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

We are committed to Diversity, Equality and Inclusion:

Building a workforce that represents our communities is important to us. We both aim to attract and keep people with the best skills and highest potential, and we want to attract a diverse range of individuals into our force who might not have considered a career with us before. We particularly welcome applications from females and black & ethnic minority candidates.

To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with our force. They also provide support & guidance throughout the job application process to candidates from under-represented groups.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk