Technical & Support Manager West Coast Collaboration Secondment
Technical & Support Manager
West Coast Collaboration
Secondment
Fixed Term - 2 years
Grade G - £45,147 - £52,491
Merseyside, North Wales, Dyfed Powys, Cheshire
Merseyside Police
Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.
The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.
We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.
Job Purpose:
To provide effective leadership responsible for all technical and support requirements incorporating performance, configuration, access control and development relating to the Records Management System (Niche RMS).
To ensure effective engagement with collaborating forces, teams, stakeholders and suppliers providing appropriate advice and recommendations in order to ensure the records management system supports operational policing requirements and delivers user requirements.
Knowledge and Experience:
Qualifications:
The post holder should be qualified to Degree level in Computer Science or a closely related subject (Level 6 of the Regulated Qualifications Framework) or equivalent relevant experience of computer technologies. Formal, advanced training and the relevant technical areas are essential.
Experience:
The role requires an advanced, detailed knowledge of specific computer technologies such as Relational Database Management systems or server operating systems, along with an appreciation of the application of this technology within a wider computer system infrastructure. It is unlikely that a person will obtain the level of experience required or this role without many years in a technical support role preferably working with the Niche Records Management system.
Skills and Abilities:
A detailed knowledge of system architecture, management, configuration and performance.
Detailed knowledge of interfaces with external, associated systems and significant experience in the technical support, administration and deployment of computer systems in a large-scale, distributed infrastructure.
Experience in configuring systems to optimum performance and to operational management standards.
Experience in capacity planning, performance measurement and system automation techniques.
Knowledge of current developments in computer systems and how the implementation of these new products or services could improve system performance or impact on existing systems.
Experience of leading teams and driving performance are essential developing and motivating staff across collaborating forces to achieve success and deliver an efficient Records Management system.
Applications must have Home Force support, the level of support required must comply with local Force policy e.g. whether support required at ACC level and HR Support. Before starting an application, applicants must download the secondment support form, ensure it is completed in full and then upload to your application.
Applicants will be prompted and applications will not proceed until this has been completed
Please use the attached JDQ and Leadership Framework when completing your 1000-word supporting evidence
Please click here for the full JDQ
Please click here for the Leadership Framework