Communications Manager - Emergency Control Room

We are seeking a dynamic and experienced leader to take on the role of Emergency Control Room Manager within Avon and Somerset Police. This is a crucial leadership position, responsible for overseeing the effective operation of our emergency control room, ensuring that all calls for service are managed efficiently and that public safety remains our top priority.

This is a full-time position, Monday to Friday, requiring at least three days per week on-site in the control room. Flexibility is essential, as on-site presence may vary based on operational needs, and occasional travel to our Bridgwater site will be required.

Key Responsibilities:

Provide strategic leadership and management to the emergency control room team, ensuring high levels of performance and professionalism.
Oversee the handling of emergency and non-emergency calls, ensuring timely and appropriate responses.
Manage and support control room supervisors and staff, fostering a culture of continuous improvement and resilience.
Ensure compliance with operational policies, procedures, and national policing standards.
Monitor and evaluate performance metrics, identifying opportunities for improvement.
Collaborate with senior leadership and external agencies to enhance service delivery.
Lead in crisis situations, ensuring effective decision-making and resource deployment.
Drive innovation in technology and operational processes to enhance efficiency.

Person Specification:

Essential:

Proven leadership experience within an emergency services environment or a high-pressure control room setting.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication and interpersonal skills to manage diverse teams and liaise with external agencies.
Experience in managing performance, implementing improvements, and leading change initiatives.
Knowledge of emergency response protocols and police control room operations.

Desirable:

Previous experience in a police or emergency service leadership role.
Understanding of modern control room technologies and digital communication platforms.
A solid understanding of Project Management principles and methodologies
Professional qualifications or certifications in emergency management or leadership.

If you are a motivated leader with a passion for public safety and operational excellence, we encourage you to apply.