- S25-086 Complaints & Hearing Manager (LC10)

This is an exciting opportunity to become a member of the Professional Standards Department Senior Management Team as the Complaints and Hearings Manager.

Please note this role is temporary for 6 months from appointment, subject to review.

In this role you will be responsible for the management of the force complaints process ,ensuring compliance with all force and legislative requirements. You will also manage misconduct meetings and hearings for police officers and police staff in accordance with the Police Regulations and Police Staff Misconduct Policy.

Key Responsibilities:

To be solely responsible for the force in the receipt and initial assessment of complaints and for making recording decisions in line with the relevant legislation requirements and statutory procedures.
To be solely responsible for the overarching communication strategy for the complaints process. To ensure effective lines of communication both in writing, verbally and in person are given to members of the public/complainants in line with Police Regulations.
To be solely responsible for the force for the determination of the most appropriate handling of a complaint following the initial recording and assessment decisions. To include relevant research, the setting of terms of reference and ongoing liaison with appointed investigation officers.
Act as the expert advisor on issues relating to complaint management and misconduct hearings and processes.

Please see the attached job specification for further details.

Skills and Experience:

A management qualification or willingness to work towards is desirable
In depth knowledge of relevant Police Complaint and Conduct Legislation and Police Staff Misconduct Procedures.

Vetting and Medical:

Successful applicants will be required to pass Management Vetting prior to commencing their role. You will also be subject to a medical assessment.

Please be aware there is a minimum 5 year UK residency required for Management Vetting.

Benefits:

25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
Sick pay provisions
Generous maternity / paternity and adoption leave entitlements
Option to become a member of the onsite unions
Discounts from various retailers via the Blue Light Scheme
Access to on-site-gyms – HQ
Cycle to work scheme
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
Hybrid / Agile working (role dependant)

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity. Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.

Please note if you are put on a reserve list or offered the role on a temporary basis, you will need to get support from your line manager.

Closing date: Thursday 10th April 2025 at 10am