Crime Desk Officer (Staff)
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.
Role purpose
All staff within Force Contact are responsible for delivering three key missions - regardless of your role. These are:
- To answer the phones as quickly as possible
- To dispatch resources to incidents as quickly as possible
- To record and investigate crime thoroughly
The Crime Desk element of Force Contact is primarily responsible for the ‘record and investigate crime thoroughly’ element of our mission alongside crime data quality and assurance.
Role responsibilities
- Utilising all relevant force systems to record crimes appropriately in accordance with Home Office Counting Rules [HOCR]
- Impartially follow all reasonable lines of initial primary investigation to gather material which has a bearing on an investigation, including victim and witness statements, and the identification of other relevant evidence [such as CCTV].
- Complying with the Victim’s Code to support victims.
- Conducting virtual investigations, which may include (list not exhaustive): Taking statements from victim, Securing and preserving evidence & Conducting vulnerability assessments.
- Set investigation plans and make filing decisions based on EVOLVES and other frameworks.
- Review incident logs to determine whether a crime, non-crime or no crime has occurred.
- Directly input and validate crime/non-crime records to ensure data quality and integrity.
- Process, review, and validate all crime reclassification requests, detected outcomes, and administrative crime cancellations in accordance with HOCR/NCRS and Force Policy.
- Process, review and validate or reject all relevant outcomes submitted.
- All staff within the Crime Desk will also be required to carry out such other duties which are consistent with the nature, responsibilities and grading of the post, including providing resilience to the 999 and 101 call handling functions in accordance with departmental resilience requirements.
Essential skills
- Ability to write clear, concise and accurate reports
- Working knowledge of confidentiality and data protection issues
- Be willing to successfully undertake any training requirements in respect of the role, which will include:
- Relevant West Midlands Police IT Systems training
- Investigation module
- Experience of working effectively in a team
- Competent IT skills
- Excellent communication skills both written and verbal
- Self-motivation skills and able to contribute to problem solving activity
- Experience of effectively managing workloads
Desirable skills
- Investigation and evidence gathering experience
- Knowledge and experience of crime data quality and assurance requirements.
- Experience of working in an environment dealing with the public
- Previous experience in criminal law and criminal justice system
- Working knowledge of the Police and Criminal Evidence Act
- Knowledge of police policy and procedures in relation to the role
- Experience of dealing with conflict
- Experience of working in a multi-agency environment, working with partner agencies
- Microsoft Office Tools and MS365
Discovery Event:
Force Contact will be holding two discovery events which will give you more insight to this role. You will be able to ask any questions relating to the role as well. If you wish to attend, please book on using the link below:
Hours and Location
- Lloyd House then C3 from early 2026
- 3x3x3 - 3 earlies (0800 x 1600), 3 lates 1100 x 2000), 3 off
- 13.98% weekend allowance
Vetting
Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and hearing test.
Interviews
Details to be confirmed.
Benefit Statement
By choosing to join West Midlands Police you will receive an enhanced benefits package including:
- Fair remuneration with progression opportunities and access to a very competitive pension scheme.
- Enhanced annual leave in addition to public holiday entitlements.
- Discounts across travel, parking, daily costs of living and leisure activities.
- A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"