MetCC Duties Team Member
Job Title: MetCC Duties Team Member
Salary: The starting salary is £38,620, which includes a 12.5% shift disturbance allowance, and allowances totalling £2,928.
The salary is broken down as £31,880 basic salary, which will increase annually until you reach the top of the scale £34,108. Plus, a location allowance of £1,928, a non-pensionable allowance of £1,000, and a 12.5% shift disturbance allowance.
Location: Lambeth
The Metropolitan Police Service (MPS) is the largest police service in the country, handling 13,000 calls per day. Our phones are managed 24/7/365 by a 2,000-strong team called Met Command & Control (MetCC) – and that’s where you come in. In this key role, you’ll make sure we have enough staff to deal with calls and interactions at all times. Join us and you’ll be helping MPS do its best for London, each and every day.
With 2,000 people split between three sites in London, MetCC is the largest police Command & Control centre in the UK. Your task is to plan the staffing needs of this extensive workforce, now and in the future, as part of a dedicated and organised team.
Day to day, you’ll be dealing with queries from officers and staff about their duties; updating workforce manager systems; and escalating short to mid-term resourcing issues. You’ll also forecast long-term requirements and process complex change requests.
To keep MetCC staffed as necessary, you’ll need to be a critical and analytical thinker, who can work both independently and as part of a team. You’ll also be comfortable presenting thanks to your strong communication skills.
Ideally, you’ll have a passion for technology plus computer literacy skills (particularly Microsoft Excel). This will help you handle data and come up with innovative solutions.
In return for your skills and effort, we can offer excellent career development, a highly rewarding role and a competitive salary, which includes an additional 12.5% Shift Disturbance Allowance and enhanced rates for working weekends (approximately one per month).
Job Role
At the Metropolitan Police Service (MPS), we’re constantly looking for ways to be at our best for London. As a Team Member, you’ll make your contribution by ensuring Met Command & Control (MetCC) are resourced effectively 24-7. Ultimately, it’s all about doing our best for the people who visit, work and live in the country’s capital city. Join us, and play your part in creating a better MPS.
MetCC provides London with its police response service, handling some 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms 24 hours a day, 365 days a year. With 2,000 people split between three sites in London, MetCC is the largest police Command & Control centre in the UK.
In return for your skills and effort, we can offer excellent career development, a highly rewarding role and a competitive salary, which includes an additional 12.5% Shift Disturbance Allowance and enhanced rates for working weekends (approximately one per month).
Key Responsibilities:
- Processing officer and staff queries in relation to their duties; electronically, by email, by telephone and in person.
- Ensure workforce manager systems are updated accurately to record the required data
- Identifying short to mid-term resourcing issues and escalate to Duties Supervisors.
- Forecasting and Scheduling of long term resource requirements
- Ensuring abstractions from operational resources are managed, applying corporate policies and instructions relating to resourcing.
- Assist in the planning of Centre closures and planned or spontaneous events.
- Processing complex change requests on workforce management systems including amending training plans or change of working rosters.
- Administration of flexible working requests.
- Representing Duties on a rotational basis at centre drop in sessions.
How to apply
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 23:55 on 3rd April 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2 weeks after the closing date.
Following application review, successful candidates will be invited to interview.