Switchboard Operator


Posted on 22nd Mar 2025

Switchboard Operator

Position: Customer Contact Switchboard Operator
Contract: Part Time
Location: Force Control Room (FCR), Fulford Road, York
Hours: 33.75 hours per week (Shift Pattern 4 on 4 off)
Salary: £21,662 + 15% Shift Allowance + 14% Weekend Working Allowance. Total Salary: £28,040

Role Profile: Job Description.pdf

Application Deadline: 09:00am 4th April 2025

About Us

Are you ready to make a difference in your community? North Yorkshire Police strives to provide an outstanding service to the public. As a Customer Contact Switchboard Operator, you'll be the friendly voice that guides our internal and external callers to the right place, playing a crucial role in maintaining our high standards of service.

Your Responsibilities

  • Call Management: Operate our advanced, computerized switchboard, ensuring all calls are received and transferred efficiently.
  • Public Service: Provide accurate information on serious incidents like flooding or road-related issues.
  • Team Support: Work collaboratively with your team, assisting with mentoring new staff and sharing knowledge on policies and procedures.
  • Customer Interaction: Offer friendly and helpful advice, directing callers to the right departments and providing essential information.

What essential skills we are looking for

  • Excellent Communicator: Clear, courteous, and effective communication skills.
  • Customer Service: A willingness to deliver outstanding customer service.
  • Technical: Proficient in typing and IT systems.
  • Team Player: Ability to thrive both independently and as part of a cohesive team.
  • Calm Under Pressure: Skill in prioritizing tasks and prompt decision making

Preferred skills

  • Local Knowledge: Familiarity with the North Yorkshire area.
  • Experience: Previous experience in customer service or switchboard operation.

 

Working for us - what we can offer you

 

Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.

 

You’ll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best. 

 

In addition, we offer a range of benefits including:

  • Staff support networks
  • Training and development
  • Excellent government pension scheme
  • Access to onsite Health and Wellbeing services
  • 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
  • Access to discounts at major retailers
  • Unison – recognised trade union
  • Inclusion and Diversity support networks

Positive Action

We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team, positiveaction@northyorkshire.police.uk.

 

How to apply

If this sounds like an exciting opportunity, we want to hear from you. Please submit your application. For further information on this opportunity, please contact Luke Heenan at luke.heenan@northyorkshire.police.uk

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