Security Officer

Security Officer
Corporate Assets
Grade B – £24,222 - £25,626 + 30.58% Equalisation Allowance
Permanent
Edge Lane

Please note staff currently in the Internal re-deployment pool will be considered in the first instance, and the role may be withdrawn without notice.

Job Purpose

To provide a visible security services provision, initial visitor contact services and out-of-hours reception services to various force locations ensuring that unauthorised persons do not gain access to the site, whilst maintaining a helpful and welcoming service to all authorised persons and callers.

Knowledge and Experience:

The post-holder must have good interpersonal and communication skills to demonstrate a professional customer service approach to all staff and visitors to the premises and have the skills to display calmness under pressure, firmness and an ability to listen effectively.

The post-holder must be physically fit to undertake the required level of Personal Safety Programme (PSP) Training, Fire Procedure duties and patrol duties.

The post holder must have detailed knowledge of the organisation and its policies and the departmental policies and procedures, the post-holder requires the following detailed knowledge:

CCTV System: In order to use the system in a manner that meets both the stated purpose of the system and the requirements of the Data Protection legislation and good practice, the post-holder must understand the procedures set out for the use of the system and be able to put them into practice at anytime. This will include appropriate responses to automatic alarms (see below), adhering to the procedures set out under the legislation for recording information and its distribution. The use of this system is entirely in the remit of the Security Officers and is not influenced by how much supervisory or management support is available at the time.

Alarm Systems: There are four types of alarm that the post-holder must have knowledge of; the fire alarm, the internal intruder alarm, the external intruder alarm and the “bomb” alert.

The fire alarm will require the duty Security Officers to perform differing duties. Depending on site, the duties range from, managing the ingress and egress at site, reading the fire panel, investigating the occurrence and informing the Fire Brigade of the location of the activated sensor when on duty.

The duties are set out in the Fire Procedures booklet, however, depending on the exact nature of the incident. The internal intruder alarm will sound in response to activation of any of the several complex computerised systems installed in the building. The post-holder must have a detailed knowledge of the operation of these systems, the required response and the process for resetting the systems after an investigation following activation. The post-holder may be asked by responsible personnel to de-activate the alarm for legitimate reasons and must be able to carry out the request and reinstate the system when appropriate. The external intruder alarm is part of the CCTV system The system will respond to a breach of or interference with the perimeter of the site by sounding an audible alarm in the Gatehouse and automatically directing the cameras to the scene. The post-holder must be able to take the appropriate action in response to this alarm. The “bomb” alert may be sounded to indicate that personnel should prepare to evacuate the building in response to any incident other than an on-site fire. Security Officers must be able to respond appropriately to all these alarms with out recourse to management or supervisory support, which may be unavailable. They must be able to use their own initiative and good judgement in these instances.

Fuel Procedures: Security Officers must have detailed knowledge of the recording procedures and Health & Safety legislation relating to the delivery and issue of fuel.

Visitor Procedures: Security Officers must have qualities of patience, understanding, tact and the ability to listen and empathise with distressed customers. They must be able to direct out-of-hours callers to appropriate facilities to obtain the assistance they require, deal with matters of lost and/or found property and enter it on the Force system, deal with distressed or drunken callers to the site and present a smart, professional image to visitors calling for meetings, functions and recruitment assessments.

Visitors to various departments can arrive after reception has closed and out-of- hours meetings are held on a regular basis. Security Officers are also required to assist asylum seekers from 1900-0800hrs. This requires the Security Officer to use their own initiative and inter-personal skills, both because of language difficulties and because the other agencies involved are closed during this period.

Health & Safety: Security Officers will receive training in First Aid to assist members of the public or staff when required. In these circumstances, Security Officers will be required to use their judgement to decide whether additional assistance is required from the ambulance service, and, if so, take the appropriate action.

Security Officers will be expected to use the Force e-mail system and the Estate and Facilities Helpdesk for reporting faults and/or repairs to assist them in various tasks. Therefore they must have computer skills.

Force and Departmental procedures Security Officers must have knowledge and understanding of the various Force and Departmental procedures that affect their role, as well as the law and Force policies in relation to the duties outlined above. Knowledge of security measures, what constitutes a suspicious package and the procedures relating to the use of screening and scanning equipment is essential.

Post holder must be able to deal with lost and found property in accordance with Force Procedures thus ensuring an effective and efficient service.

The post holder must hold or be working towards attaining an NVQ Level 2 in Providing Security Services.

Please provide a copy of your CV

Please click here for the full JDQ

Please click here for the Leadership Framework

Please click here for the shift pattern

Benefits

At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Flexible working opportunities 7am – 19:00 – (must work during the core working hours 10:00-15:00 )
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

We are committed to Diversity, Equality and Inclusion:

Building a workforce that represents our communities is important to us. We both aim to attract and keep people with the best skills and highest potential, and we want to attract a diverse range of individuals into our force who might not have considered a career with us before. We particularly welcome applications from females and black & ethnic minority candidates.

To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with our force. They also provide support & guidance throughout the job application process to candidates from under-represented groups.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk