Enquiry Desk Assistant

Role: Enquiry Desk Assistant

District: Doncaster

Location: College Road, Doncaster

Salary: £24,222 - £26,106 (pro rata) plus 12.5% shift allowance & weekend working

Hours: 16

Contract Type: Temporary until 31^st March 2026

We have an exciting opportunity for an Enquiry Desk Assistant working on a temporary basis until 31^st March 2026.

Key responsibilities:

Provide a prompt response to all enquiries received at the enquiry desk.
Where appropriate signpost enquirers to other SYP teams, partner services and/or organisations.
Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public.
Ensure the property database records are accurately maintained and audited and appropriate steps are taken to ascertain ownership and arrange collection and disposal of property.
Check, confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration and crime reports.
Maintain and update electronic records/systems.
Report persons for minor offences, use of Police Caution.
Responsibility for security of access through the public foyer area/ car parks including booking in visitors to the site

Skills and experience:

Experience of dealing with customers face to face in a fast-paced environment.
Able to keep calm under pressure when dealing with difficult situations.
Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
Previous clerical / administrative experience.
Able to work a shift pattern including weekends, bank holidays and overtime when available and ability to travel to and work at different sites.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview

For more detailed information relating to the role, skills and experience for this role, please click here to view the role profile

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

A highly competitive salary and access to a generous pension scheme
Generous annual leave allowance
A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
Flexible working arrangements including flexi-time and hybrid working
A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
Employee Assistant Programme (accessible 24/7) offering confidential support and advice
Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
Membership to the Sports and Social Club
Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Contact details:

For further information about the role, please contact: Ian Stones on 07562 352813

Closing Date: 24^th March 2025

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

How to apply:

Please click ‘Apply’

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Internal Candidates:

This vacancy is temporary therefore, you must have the support of your current Line Manager to apply. If you are a permanent member of staff, this would be classed as a secondment opportunity. If you are on a fixed term contract, you must contact the Talent Acquisition Team before applying.

Please ensure that you and your current line manager complete the attached consent form. Please email the completed form to the hiring line manager, with the role title and the closing date stated in the subject of your email.

Without support, your application will not be considered any further.

The decision to make all adverts temporary for a fixed term of 12 months is due to the financial position. As the financial position becomes clearer, it may be that we can make some of these posts permanent without the need to run a second recruitment process, equally they could be ended sooner than the 12 months.

Documents to Review:

For the Police Staff Recruitment Vetting Handbook - Please Click here

For Application Guidance and Tips - Please Click Here

For the FIT Values of South Yorkshire Police - Please Click Here

For Secondment Approval - Please Click Here