Service Delivery Manager - Vehicle Enforcement Team
Job Title: Service Delivery Manager - Vehicle Enforcement Team
Salary: The starting salary is £47,060, which includes allowances totalling £2,928.
The salary is broken down as £44,132 basic salary, which will increase annually until you reach the top of the scale £52,652. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Perivale Car Pound and Charlton Car Pound
Vehicle Recovery Examination Services (VRES) is a key part of the MPS drive to tackle vehicle crime on the streets of London working in partnership with a number of external agencies and MPS contractors to remove, recover, restore and dispose of vehicles that are involved in collisions, those involved in serious and organised crime that require forensic examinations or those that are seized under Police powers for no insurance or unlicensed. We support frontline policing and operate 24/7/365, we have our own unique in-house policing team and a command-and-control team.
We currently operate out of two forensic car pounds, Perivale and Charlton. Processing over 36,000 vehicles, we deal with everything from two-wheel bikes all the way up to and including HGV’s. Our work has a direct impact upon the service the MPS delivers Londoners, and it is vital we are able to continue to deliver this service to meet current and future demands.
Right now, it is a particularly exciting time to join the team. We are currently undergoing a full business review aimed at identifying smarter ways of working and potential new growth opportunities both internal and externally.
As part of the wider Vehicle Recovery and Examination Services (VRES) Senior Leadership team, you will be striving to keep London safe by ensuring a compliant, fit-for-purpose and available vehicle recovery, storage, restoration and disposal service at the lowest possible cost to support operational policing demands and with a specific purpose:
- To deliver a 24/7 service which provides the MPS with the capability to safely recover vehicles, no matter the situation ensuring any and all forensic opportunities are not compromised as directed by Policing operations.
- To continually improve service performance through day-to-day problem solving, leading lean continuous improvement projects and participating in IT enabled transformation projects in the pursuit of service excellence.
- For their respective team and services, manage the effective operation to deliver all service level agreements and achieve agreed key performance indicators.
- Responsible for the creation of high performing culture within respective team, managing the development and motivation of their staff through consistent delivery of corporate and OSS initiatives and through display of own actions and behaviours.
- Leads and drives service enhancements from a customer perspective with the aim of delivering service performance improvements.
- Ensure systems of monitoring and control are delivering effective performance and compliance of the service and to take corrective action where improvements are necessary to meet service, financial performance, control and risk management measurements.
- To directly support the operational customer in the delivery of planned, unplanned and covert events and achieving business outputs in the most cost-effective manner and the minimum of disruption to the public.
Additional Information
The role will be Monday to Friday predominantly office-based hours, however, there may be occasions start and finish times will need to meet operational demands. The role holder will be part of VRES SLT On Call rota which is currently 1 week in 6 weeks.
Role holders will be required to spend time at both Charlton and Perivale pounds.
Successful candidates will be expected to remain in their initial role for 2 years before applying for any other internal roles.
How to apply
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 23:55 on 20th of March 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1-2 weeks following the closing date.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1-2 weeks after CBQ sift.