Enquiry Counter Officer - ACoM - Part Time - (Grade C) - 1893715, - Ref:1893715
Weekend Enhancements
Uniform Required
In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support.
This is an extremely varied role that deals with a wide range of problems and people. In an average day, you could be faced with many different enquiries including taking reports of crime, road traffic accidents and missing persons. You will be a first point of contact when receiving, releasing and managing lost and found property, checking driving documents and dealing with a range of telephone calls.
You will be responsible for maintaining secure control of entry to and exit from the building.
Having worked with the public in an advisory environment, you should have experience of dealing with difficult customers and the ability to remain calm under pressure. Having good communication and listening skills is essential to this role, together with administration/clerical experience. You should be competent in using computer systems including Microsoft packages and the internet.
You should have attended or be willing to attend once in post, training relating to Aggressive situations and Customer Care.
You should be prepared to work shifts and to provide cover at other Neighbourhood Enquiry Counter Offices as may occasionally be required in conjunction with the mobility management guidelines.
This post is based at Central Park Police Station.
Please note this post attracts a 10% Weekend Enhancement.
Due to the Equality Act (2010) the sickness will not be checked until the conditional offer stage of the recruitment process and therefore candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.
The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process. Please contact GMP Recruitment @ gmprecruitment@gmp.police.uk
As an equal opportunities employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.
Policing values are enshrined in the Ethical Policing Principles (a copy of which is attached).
The portal to upload Tattoos should not be used to upload CVs or Expressions of Interest if you do this your application will not be included in the recruitment process.
To be eligible to apply for a police staff role in GMP, you need to demonstrate that you have the appropriate right to work in the UK and to carry out the hours or type of work that you are applying for.
Retiring Police Officers should be aware that there may be tax implications if they are returning to work for GMP within 6 months of retiring. (Please see further information sheet attached).
Apprentices; you must be in the last 6 months of your apprenticeship to be eligible to apply for this role.