Applications for this role are restricted to existing employees of the College of Policing, the Civil Service and officers or staff of a UK police force or UK policing organisation.

About us:

We’re the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level.

Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.

We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

We look forward to reading your application for the role of Infrastructure Engineer.

The selected candidate will provide third line support, maintenance and produce elements of the roadmap for the continued development of a range of key functional products, such as unified communications, networks and user environment, within the Information Services technical portfolio to enable and sustain achievement of the College’s IT business requirements.

Some of your responsibilities will include:

• Own, analyse, provide support for and resolve technical issues and problems with College infrastructure products, working collaboratively with other members of the Infrastructure team to provide comprehensive, integrated customer-focused solutions.
• Undertake regular checks on integrity of data storage and carry out back-up routines to ensure continuing availability of information to authorised users.
• Apply ITIL Service Management practice, policies and processes to continuously improve the consistency, quality and success of service management activities.

To be successful in this role you’ll need:

• Extensive hands-on experience in supporting Microsoft IT Environments, including patching
• Experience in identification, root-cause analysis and resolution of complex issues, including identifying and reducing repetitive problems
• Excellent interpersonal, planning, documentation, organisation and problem solving skills

Please see the attached job description which contains full details of the role.

We'll assess you against these technical skills during the selection process:

• Evidence experience in identification, root-cause analysis and resolution of complex issues, including identifying and reducing repetitive problems.
• Microsoft Certified Professional or equivalent experience.
• Experience of new work packages to agreed specifications, time, budget and quality parameters to deliver services.