Applications for this role are restricted to existing employees of the College of Policing, the Civil Service and officers or staff of a UK police force or UK policing organisation.

About us:

We’re the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level.

Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.

We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

We look forward to reading your application for the role of Senior Infrastructure Engineer

The selected candidate will lead the delivery of third line support, maintenance and continuous improvement of one of more key technical products such as Active Directory, unified communications, networks and user environment.  Gather and prioritise requirements, define the product vision, and work closely with stakeholders to create development roadmaps for technical products which contribute to fulfilment of the College’s business requirements.

Some of your responsibilities will include:

• Provide technical support for one or more technical products including monitoring and oversight of documentation, performance and availability; identify and rectify faults and other adverse issues to ensure accuracy, resource, security and recoverability requirements are met.
• Bring together views and perspectives of stakeholders and business owners to gain a wider picture of the product and surrounding activities and policies to ensure the team is building the right product to deliver the value expected of it and to help define the strategy and future plans for College IT environments.
• Evaluate and measure performance and issues through appropriate tools and alert monitoring. Troubleshoot and resolve issues, putting in place remediation actions and preventative measures.

 To be successful in this role you’ll need:

• Strong demonstrable technical experience of developing and maintaining all elements of a technical product set, providing second or third line support, resolving system errors, designing changes and implementing enhancements
• Experience of working collaboratively with internal and external stakeholders, establishing and maintaining positive working relationships and removing barriers to successful service delivery
• Experience of working in a Government Secure IT Infrastructure environment

Please see the attached job description which contains full details of the role.

We'll assess you against these technical skills during the selection process:

• Design, implement, administer & support infrastructure technologies, solutions & services. Including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), & open source packages and solutions.
• Demonstrate an understanding of information security and the types of security controls that can be used to mitigate security threats within solutions and services.
• Problem management. Initiate & monitor actions to investigate patterns & trends to resolve problems. Effectively consult specialists where required. Determine the appropriate remedy & assist with implementation. Undefined preventative measures.