Head of Customer Relationship & Operations
Job Title: Head of Customer Relationship & Operations
Salary: The starting salary is £80,260, which includes allowances totalling £2,928.
The salary is broken down as £77,332 basic salary, which will increase annually until you reach the top of the scale £89,320. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Perivale Car Pound
This is an exciting time to be working as Head of Customer Relationships and Operations for the Metropolitan Police Service. In addition to large-scale transformation, there's the unique and ever-evolving challenge of policing London. This means that as a Met employee, there are more opportunities for you to get involved in making London the safest global city in a time of unprecedented change within the UK's largest Police Service.
The Vehicle Recovery Examination Service (VRES) is a key part of the Metropolitan Police Service’s (MPS) drive to tackle vehicle crime on the streets of London. We work in partnership with a number of external agencies and MPS contractors to remove, recover, restore and dispose of vehicles that are involved in collisions, serious and organised crime that require forensic examinations or those that are seized under Police powers for no insurance or unlicensed use. We support frontline policing and operate 24/7/365, we have our own unique in-house policing team and a command and control team.
We operate out of two forensic compounds at Perivale and Charlton, processing approximately 40,000 vehicles per year. We deal with everything from two-wheel bikes all the way up to and including HGV’s. Our work has a direct impact upon the service the MPS delivers to Londoners and it is vital we are able to continue to deliver this service to meet current and future demands. Right now, it is a particularly exciting time to join the team. We are currently undergoing a full business review aimed at identifying smarter ways of working and potential new growth opportunities both internally and externally.
How to apply
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 23:55 on the 4th of February 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 10/02/2025.
Following application review, successful candidates will be invited to interview. Interview dates will commence 27/02/2025.