Business Support Apprentice - Central Ticket Office

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

The Role & Key Responsibilities:

An exciting opportunity has arisen to join the Camera Enforcement Unit at West Midlands Police as a Business Support Assistant Apprentices. As a key member of the team, you shall routinely communicate with a significant number of internal and external partners and stakeholders by managing the administration which is generated from Road Traffic Offences which is key for keeping our roads safe. From your first day with us you will be part of a policing family making a real difference. This role is constantly evolving and is perfect for someone looking to make the roads of the West Midlands safer.

Key Responsibilities:

Triaging enquiries as appropriate and making decisions as to disposal outcomes and onwards which may lead to a prosecution.
To deal with enquiries from either the public /internal or external agencies that will provide the recipient with sufficient data and information to deal with the enquiry effectively.
Deal with all correspondence related to Road Traffic Offences, including complaints following actions taken.
This includes sending emails, letters, and handling telephone complaints

Skills & Experience

Excellent interpersonal skills with the confidence and ability to negotiate and influence others through verbal and written communication effectively and professionally.
Excellent customer service skills.
They will be expected to manage their own workload on a daily basis giving regard to legislative time frames and demand as well as being a confident decision maker who is able to interpret relevant legislation and guidance when considering the disclosure of information with minimal supervision
You will be required to have contact with members of the public and professional bodies and be expected to represent the service in a professional and helpful manner and assist in the delivery of effective and efficient administrative support.
Proficient in all Microsoft applications including Outlook, PowerPoint, Excel, and Word to fulfil role requirements.
Experience in writing concise reports whilst maintaining close attention to detail to inform and update others.
Work effectively in a team to achieve shared objectives, demonstrating awareness of individual differences and providing support as required.

Qualifications Required:

GCSE or equivalent English (Grade (Grade C/4 or above)) essential
GCSE or equivalent Maths (Grade (Grade C/4 or above)) essential
As an apprentice West Midlands Police will train you and you will undertake a Level 3 Business Administrator Apprenticeship which will include:
Fully recognised apprenticeship qualification - Level 3 Business Administrator
On-the-job competency training
Training will be delivered online with occasional site visits by a vocational skills coach to assess you in the workplace.
This is an 18-month apprenticeship programme with a 21-month contract of employment.
Upon successful completion of the apprenticeship, you will be able to apply for a permanent position is there is one available, but there is no guarantee

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

Fair remuneration with progression opportunities and access to a very competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking, daily costs of living and leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"