Witness Care Officer

Witness Care Officer
CJ Prosecutions Witness Care
Rose Hill, Headquarters
Permanent
Grade C, £26,106 - £28,653

Merseyside Police

Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment?

At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, If you like what you hear, then we’d love you to apply!

Job Purpose

To be the Single Point of Contact for victims and witnesses from first hearing at court to case finalisation, and providing the appropriate support and information in order to comply with the police’s obligations under the Victim’s Code of Practice.

Knowledge and Experience

Good understanding of the Criminal Justice System, partners, policies and procedures.

Knowledge and understanding of the priorities of victims and witnesses in the Criminal Justice System E.g. Victim’s Code of Practice, Witness Charter.

Excellent communication skills – the post holder will, on a daily basis, be communicating with victims and witnesses, who will be attending the Court to give evidence.

Knowledge of relevant Force and IT, E.g. Live-links, Origin, Niche, Storm, PNC, (not exhaustive) and the Criminal Justice System exchange. The post holder will need to keep up to date with changing requirements for digital case file assembly.

The post holder must become competent in the use of Witness Management System.

Excellent planning and organising skills to cope with the changing priorities to ensure service delivery.

Ability to work co-operatively as part of a team to ensure targets are met.

Experience of working in a ‘customer focused’ environment and the ability to show empathy and compassion victims and witnesses.

Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system, being flexible about different ways of working and putting effort into making them work.

Clear and demonstrable professional and ethical standards in line with all force policies.

Please use the attached JDQ and Leadership Framework when completing your 1000 - word evidence, please provide copies of your qualifications and your CV.

Please click here for the full JDQ.

Please click here for the Leadership Framework.

Merseyside Police is committed to ensuring that we have a work force that represents the communities we serve and we are keen to attract applications from under represented groups.

Benefits

25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

Our commitment to Diversity, Equality and Inclusion

Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.

To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk