HR Admin Team Leader

West Midlands Police are looking for a motivated and service-oriented HR Admin Team Leader. This is a key role within our People Services function, focused on delivering customer-first, high-quality, and efficient HR administrative services. Based in Lloyd House, you will be part of a dedicated team that directly contributes to the success of our people and our policing mission. This role offers the chance to lead with impact, inspire a high-performing team, and play a pivotal role in ensuring smooth and efficient HR operations across the Force.

Role Purpose

As a HR Admin Team Leader, you will manage and coach a team of HR professionals to deliver an outstanding customer-centric service, marked by accuracy, timeliness, and simplicity. You will serve as the technical expert within the team, providing clear and accurate guidance on HR governance, procedures, systems, and relevant policies and regulations. Additionally, you will ensure continuity of business operations, especially during transitions, contributing to a stable and resilient HR function.

Main Responsibilities:

Deliver First-Class HR Support: Lead a team that provides exceptional multi-channel HR support, offering high-quality, accurate, and timely transactional and business services.
Champion a Customer-Centric Approach: Embed a culture that prioritizes the customer experience, ensuring that all transactions and services are delivered right first time, on time, and as efficiently as possible.
Technical Expertise & Compliance: Act as the go-to technical expert, providing balanced guidance on policies, processes, service level agreements, and performance targets, filling any knowledge gaps swiftly and accurately.
Team Leadership & Development: Supervise, plan, and drive daily team operations, coaching and mentoring team members to build a professional and goal-oriented environment.
Service Delivery & Quality Assurance: Continuously monitor service delivery to ensure it meets or exceeds service level agreements, governance standards, and quality targets, including through DIP sampling and regular audits.
Escalation & Complaint Resolution: Act as the escalation point for team members, ensuring customer issues are resolved efficiently and complaints are handled with professionalism.
Data Stewardship: Take responsibility for data accuracy, access control, data integrity, and safeguarding within specified data sets.
Performance Analysis & Improvement: Regularly analyse and interpret performance data, using insights to make actionable recommendations that enhance service quality, and improve customer experience.

Essential Skills:

Clear communicator with good communications skills both verbal and written. Acts in a collaborative way that engages with people at all levels. Good presentation and influencing skills.
Manages resources (directing, supervising, coaching, motivating, developing and improving the performance of others) and plans for high performance to gain the maximum benefit.
Goal orientated, achieves outcomes for customers – is customer and outcome focussed. Uses initiative, is innovative and delivers change.
Possess a high degree of accuracy and attention to detail.
Ability to analyse data and prepare recommendations.
Highly motivated & resourceful with excellent problem solving skills.
Inquisitive, flexible and adaptable. Able to learn new processes and systems quickly and effectively.
Able to work effectively as part of a team and deliver results in a highly pressured environment. Able to prioritise and manage own workload and that of others.
IT literate, including the effective use of MS Office and core systems within People Services.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter-Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Hours: This is full-time role (36.5 hours) working between core hours.

Interviews: Interview dates to be confirmed.

Contact: For further information regarding this role, please contact Rob Kirkham at robert.kirkham@westmidlands.police.uk

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

- Fair remuneration with progression opportunities, and access to a very competitive pension scheme

- Enhanced annual leave in additional to public holiday entitlements

- Discounts across travel, parking, daily costs of living and leisure activities

- A comprehensive wellbeing package including 24/7 undefined, free eye tests and flu jabs

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"