Business Support Administrator (BSA)

An exciting opportunity has arisen to join our Camera, Tickets & Collisions Unit as a Business Support Assistant (BSA) working at Stevenage Police Station.

ABOUT CTC (Cameras, Ticket & Collisions)

CTC is responsible for the administration of speed enforcement on the roads across Bedfordshire, Cambridgeshire and Hertfordshire, through fixed and mobile speed, and red light cameras, processing tickets for endorsable and non-endorsable offences and the administration of traffic offence reports. CTC is also responsible for the administration of all road traffic collisions across the three counties.

The unit prosecutes first hearing guilty pleas for traffic offences as well as preparing road traffic offence files for court, investigating some camera offences and collisions, as well as assisting the public with enquiries and insurance claims.

The unit’s main role is to increase road safety, working with the Road Policing Unit and local partners, to change attitudes and behaviour on the roads, ultimately saving lives and reducing crime.

THE ROLE

The main purpose of the role is to provide administrative support to enable the efficient provision of service and to contribute to the vision, purpose, and values of Hertfordshire Constabulary.

Key Responsibilities:

Dealing with a range of enquiries, some complex, either in written form, personal contact or by telephone or webchat

Providing information to members of the public

Liaising with outside organisations and suppliers both internal and external

Effectively operating computer-based systems

Providing a broad range of administrative undefined

This role has a secondary element, which is to undefined the wider CTC and therefore, the post holder as well as their team members may be required to undertake various other administrative tasks.