IT Technician (Systems Admin)

To provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL.

What You’ll Do

To provide support to the ICT Service Desk to resolve calls/issues and liaise with other ICT staff to support departmental objectives in relation to both undefined and project work.

To cover for the first line Service Desk when required, including fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries including relaying messages to other staff.

To provide a 2nd Line undefined service.

To assist with ICT maintenance activities to include;

Microsoft server/desktop administration

Desktop & server patching

Software undefined

Telephone system administration

Radio systems administrations

Audio/Visual systems

To assist with the delivery and installation of ICT assets through undefined, projects and the IT Request Process, covering the following;

Desktop Pc’s

Laptops

Network equipment

Mobile and remote access devices

Audio visual equipment

Telephones

Radio equipment