Business Support Assistant Apprentice

An exciting opportunity has arisen to join the Traffic Investigation Unit at West Midlands Police as a Business Support Assistant Apprentice.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for:

Road Traffic Collision Administration and Investigation

Disclosure & Postal Requisitions

The Traffic Investigation Unit is based at West Midlands Police Headquarters, Lloyd House, Birmingham and the staff are responsible for maintaining high quality levels of services to members of the public and stakeholders.

The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for Road Traffic Collision administration and Investigation. The role is to support the RTC team, who are responsible for the Investigation and Case Management of all damage only, slight injury, serious injury road traffic collisions, Allegations of Driving Standards and Police Accidents. In conjunction with, the responsibility of inputting postal requisitions and the disclosure of third-party material such as, police reports

The Role & Key Responsibilities

Provision of administrative support to the unit; enabling the efficient and effective operation of the section, including contact with the public and other third parties by telephone and e-mail.
Administration and management of the collisions reported by way of the Self Reporting Form (SRF) / National Collision Reporting Form (NCRF) / CRASH App, and associated tasks, using the National Collision Recording and Sharing system (CRASH).
Administration of education courses / fixed penalties or postal charge were identified as a suitable outcome.
Liaison with local CMU in relation to Court process and ongoing cases.
Management of archiving and filing in line with MOPI/Information services guidelines
Receipt, review and action of solicitors and insurance companies’ letters including the preparation of extracts/reports whilst, adhering to GDPR.
Provision of information, advice and guidance to internal and external customers including members of the public. This will be done via telephone, e-mail and in writing.
To monitor relevant team email accounts.
Inputting of Postal Requisitions for the Single Justice Procedure or Police Led
Liaison with internal and external partners such as insurance companies, solicitors, Magistrates Court, Education Providers and the general public.
Update IP / Witnesses / Offenders with progress of cases in accordance with contact counts and the victims code of conduct.
Attendance at court to provide evidence in relation to the administration process.
Create and despatch relevant correspondence as required.
Be flexible and adaptable with regard to the needs of the unit.
Attend and actively contribute to meetings when necessary, with the focus on improving performance through metrics so that, management can make informed strategic decisions.
To carry out any other duties commensurate with the purpose and grading of the post that may be required.

Skills & Experience

Excellent interpersonal skills with the confidence and ability to negotiate and influence others through verbal and written communication effectively and professionally.
Excellent customer service skills.
You will be expected to manage their own workload on a daily basis giving regard to legislative time frames and demand as well as being a confident decision maker who is able to interpret relevant legislation and guidance when considering the disclosure of information with minimal supervision
You will be required to have contact with members of the public and professional bodies and be expected to represent the service in a professional and helpful manner and assist in the delivery of effective and efficient administrative support.
Proficient in all Microsoft applications including Outlook, PowerPoint, Excel, and Word to fulfil role requirements.
Experience in writing concise reports whilst maintaining close attention to detail to inform and update others.
Work effectively in a team to achieve shared objectives, demonstrating awareness of individual differences and providing support as required.

Qualifications Required:

GCSE or equivalent English (Grade (Grade C/4 or above)) essential
GCSE or equivalent Maths (Grade (Grade C/4 or above)) essential

Training and qualification

West Midlands Police will train you and you will undertake a Level 3 Business Administrator Apprenticeship which will include:
Fully recognised apprenticeship qualification - Level 3 Business Administrator
On-the-job competency training
Training will be delivered online with occasional site visits by a vocational skills coach to assess you in the workplace.
This is an 18-month apprenticeship programme with a 21-month contract of employment.
Upon successful completion of the apprenticeship, you will be able to apply for a permanent position is there is one available, but there is no guarantee

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.  

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Hours: The role is based at Lloyd house Birmingham and you will be required to work between the hours of 9am - 5pm Monday - Friday

Location:  Central Birmingham

Interviews: TBD

Contact: For further information regarding this role, please contact kirsty.wood@westmidlands.police.uk

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

- Fair remuneration with progression opportunities, and access to a very competitive pension scheme

- Enhanced annual leave in additional to public holiday entitlements

- Discounts across travel, parking, daily costs of living and leisure activities

- A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs