- S24-471 Customer Complaints Officer (LC5-6)
Lancashire Constabulary’s Professional Standards Department is seeking a Customer Complaints Officer to be based at Hutton Headquarters. The site is accessible by public transport and there is also free car parking on site. This post is temporary until 31/03/2025.
The purpose of this role is to provide a high-quality service to members of the public who express dissatisfaction, corresponding via email, letter, telephone and in person with members of the public and staff regarding complaints and ensuring compliance with all regulations, policies, procedures and national guidance.
Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.
Further details of the requirements and duties of the post can be found on the attached Role Profile.
Please note, as a condition of your appointment you must undergo and pass MV Vetting.
Please be aware there is a minimum 5 year UK residency required for Management Vetting.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
THE CLOSING DATE FOR THIS VACANCY IS MONDAY 28TH OCTOBER 2024 AT 10AM.