Case Progression Team Leader

The Case Progression Team Leader will provide first line leadership, support and coordination to Case Progression and Evidential Text colleagues within the Case Management Unit. The successful candidate will also contribute to the overarching objective of improving file quality.

Key responsibilities

Conduct daily briefings, monthly one-to-one conversations and team meetings as required
Oversee annual leave and rota planning
Monitor file deficiencies and report trends/ issues to the CMU manager
Provide first line manager support to the case progression assistants and evidential typists
Assess, prioritise, distribute and monitor workloads
Provide advice and guidance to staff, officers and partner agencies on system, process and procedural issues
Discharge the role of working supervisor within the unit as and when required
To co-ordinate the timely production of typed witness statements, accurate summary records of suspect interviews and verbatim transcripts of 999 Emergency Telephone Calls and other relevant audio recordings
Oversee the production of postal charge requisitions
Ensure disclosure of documents underpinning the initial prosecution case
Audit police systems to ensure staff access to relevant records is lawful and justified
Liaise with officers to ensure case material/ documentation is supplied in accordance with the national file standard
Support the health and safety, wellbeing, training and development of staff within the unit
Address conduct, performance and disciplinary issues as required
Undertake any other duties and responsibilities that are commensurate with the role and grading of the post

Knowledge and experience

Essential

Excellent oral and written communication skills
Ability to compile, analyse, interpret and convey management information
Proven first-line leadership experience with evidence of clear outcomes
IT literate with experience in the use of Microsoft Office and bespoke computer systems

Desirable

Experience working within the criminal justice system
Prioritisation, planning and influencing skills
Decision making ability
Resilient, flexible and adaptable
Ability to work unsupervised

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold

Hours: CMU is open from 07:00 hours to 17:00 hours – Monday to Friday. Duties may vary according to operational need. Case Progression Officer will be required to work 1 in 9 Saturdays with a week day given in lieu.

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Only if a medical is needed for the role.

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

For further details, please contact: stuart.baker@westmidlands.police.uk

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

Benefit Statement

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

Fair remuneration with progression opportunities, and access to a very competitive pension scheme
Enhanced annual leave in additional to public holiday entitlements
Discounts across travel, parking, daily costs of living and leisure activities

A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs